Client Success Manager

il y a 10 jours

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C-MORE

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SaaS • Compliance • B2B

C-MORE est une entreprise SaaS qui propose une plateforme de gestion ESG et de durabilité à 360 degrés aidant les organisations à évaluer, surveiller, gérer, améliorer et rendre compte de leurs performances ESG, tout en respectant la législation de l'UE et les principaux cadres internationaux en matière d'ESG. La plateforme intègre un questionnaire convivial basé sur les données, des tableaux de bord visuels, des rapports de conformité et des outils de maturité ESG, et est utilisée par les équipes internes de durabilité, les conseillers et les gestionnaires de portefeuille ; C-MORE propose également des services de conseil complémentaires.

11 - 50 employés

Fondée en 2022

☁️ SaaS

📋 Conformité

🤝 B2B

Description

• Serve as the primary liaison between clients, the product team, and data specialists. • Translate customer needs into actionable insights that shape our roadmap and new opportunities for product growth. • Drive onboarding, engagement, and expansion — ensuring clients see measurable ESG and risk value. • Monitor client success metrics and identify opportunities to optimize and improve the user journey for optimization. • Deliver training sessions and best practices to empower client teams. • Collaborate with product and tech to resolve issues swiftly and proactively. • Champion customer stories and share insights across the organization. • Prepare onboarding materials, guides, and playbooks to ensure a smooth and effective onboarding experience. • Maintain and update user manuals and knowledge base resources for ongoing client success. • Proactively reach out to clients to ensure satisfaction, identify potential challenges, and provide tailored support. • Spot opportunities for upselling and cross-selling by understanding client needs and presenting new features and modules. • Create and manage a customer newsletter to communicate product updates, new functionalities, and platform tips — keeping users informed and empowered. • Act as the voice of the customer, ensuring their experience remains positive and consistent even as the platform evolves.

🎯 Exigences

• 2–4 years’ experience in Customer Success, Product Management, or Implementation within SaaS. • Familiarity with data-driven or ESG technology a plus. • Exceptional written and verbal communication skills in English. • Strong analytical mindset and comfort using dashboards or BI tools.

🏖️ Avantages

• Be part of a mission-driven global team reshaping how businesses think about impact. • Work directly with the product and leadership teams — your insights will drive change. • See tangible results from your work as companies grow more sustainable because of your guidance.