Customer Success Manager

🕒 il y a 6 mois

🏈 Ohio – Distant

🏈 Ohio – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Benchmark Gensuite®

Site WebLinkedInTous les Emplois

501 - 1000 employés

☁️ SaaS

📋 Conformité

🤖 Intelligence artificielle

SaaS • Compliance • Artificial Intelligence

Benchmark Gensuite® est une plateforme SaaS d'entreprise tournée vers l'IA qui offre des solutions intégrées pour la gestion de l'environnement, de la santé et de la sécurité (EHS), de la durabilité, de la conformité et de la qualité. La plateforme propose des modules pour la gestion des incidents, les inspections, le CAPA, la gestion réglementaire et chimique, les rapports environnementaux et de durabilité, la gérance des produits, et la sécurité opérationnelle — avec une IA intégrée (Genny AI) et des intégrations mobiles/IoT pour automatiser les rapports, l'évaluation des risques et les flux de travail sur le terrain pour les grandes entreprises et les multinationales.

Description

• Drive customer satisfaction and growth among a portfolio of existing customers • Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement • Design, plan and coordinate program activities to help drive program success and participation • Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience • Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities • Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap • Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions • Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning • Maintain a flexible schedule to accommodate travel and customer meeting requirements

🎯 Exigences

• Bachelor's degree required • 3-5 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role • Proficiency with Microsoft Office Suite including Excel and PowerPoint required • Ability to be flexible and adaptable • Ability to prioritize, execute projects, and manage time effectively • Empathetic, customer-first attitude • Experience with SaaS required • Strong communication interpersonal skills to effectively interact with customers and colleagues • Willingness to travel and adapt to changing schedules and environments

🏖️ Avantages

• annual bonus programs • regular team-building events • off-cycle reviews to promptly give excellent performers their due • engaging team activities including happy hours and exciting virtual events • team member networks like the Respect for Diversity Group and the Sustainability Group