Lead Operations Engineer

🕒 il y a 11 jours

🌐 États-Unis, Royaume-Uni, +4 autres pays – Distant

🇺🇸 États-Unis – Télétravail 🇬🇧 Royaume-Uni – Télétravail 🇭🇷 Croatie – Télétravail 🇫🇷 France – Télétravail 🇩🇪 Allemagne – Télétravail 🇨🇦 Canada – Télétravail

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

CacheFly

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2002

🤝 B2B

☁️ SaaS

B2B • SaaS

CacheFly est le réseau de distribution de contenu (CDN) privé haut de gamme qui offre une livraison de contenu à haute performance et à faible latence ainsi que des services edge pour les plateformes où la performance et le contrôle sont des avantages concurrentiels. Il sert les secteurs des médias et du divertissement, du jeu vidéo, de la publicité technologique, des plateformes VoD et des distributeurs de logiciels avec des fonctionnalités telles que le support multi-CDN, le cache/délestage dédié, l'optimisation d'images, le stockage d'objets, les fonctions edge, le streaming de journaux et plus de 75 points de présence mondiaux. CacheFly met l'accent sur des ratios de cache élevés, des prix prévisibles, un support personnalisé 24/7, et une intégration sans risque pour les clients qui exigent une livraison rapide et fiable à grande échelle.

Description

• Serve as the primary technical resource and senior escalation point for the Operations team. • Work hands-on across all core responsibilities — provisioning, upgrades, configuration management, performance work, and customer support. • Lead the response on large-scale incidents and oversee the handling of smaller ones. • Own communication with large and strategic customers during incidents and escalations — clearly, calmly, and professionally under pressure. • Author incident post-mortems and drive the actionable follow-ups and process improvements that come out of them. • Continuously improve CDN reliability, performance, and operational excellence across the platform. • On-call & Escalations: We provide 24/7 coverage for incidents and customer support, and you are the top technical link in the escalation chain. You will take escalations outside of normal working hours. Major incidents will reach you when they happen, not when it’s convenient. This is a defining part of the role, and we want candidates who go in clear-eyed about that. In exchange, you have a real escalation path of your own — you’re never carrying a major event alone. Escalation path is as follows: Operations team > Lead Operations Engineer > VP of Engineering > CTO.

🎯 Exigences

• In-depth Linux system administration experience at scale. • Deep understanding of HTTP and caching. • Strong networking knowledge — routing and TCP/IP. • Proven ability to troubleshoot and resolve complex, customer-facing issues. • Ability to reverse-engineer system architectures with limited documentation and document them for the team. • Clear, professional communication with customers under pressure. • Hands-on experience with Nginx, HAProxy, Varnish, BGP, anycast, and CentOS / RHEL / Rocky Linux. • Proficiency in a scripting language (Bash, Python, PHP, or similar). • Experience operating in high-availability, latency-sensitive environments.

🏖️ Avantages

• People-First Culture; While we’re obsessed with performance, we’re also deeply committed to taking care of our people through fair compensation, competitive global benefits, and a culture of mutual respect and authenticity. • Competitive salary and annual bonus (15% target) • Cutting-edge technology and resources to help you succeed in your role • Remote-first culture • Unlimited PTO and all National holidays off • $3,000 work-from-home stipend, monthly internet/phone or coworking allowance • Full health benefits (medical, dental, vision, LTD/STD, life) – most at no cost to you* • 401(k) with 4% Safe Harbor company match, fully vested from day one*