Senior Pricing and Packing Manager

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Calabrio, Inc.

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2007

🏢 Entreprise

☁️ SaaS

🤖 Intelligence artificielle

Enterprise • SaaS • Artificial Intelligence

Calabrio, Inc. est un fournisseur de solutions de gestion de l'engagement des collaborateurs (WEM), offrant une suite entièrement intégrée dans le cloud connue sous le nom de Calabrio ONE. L'entreprise se concentre sur l'optimisation des centres de contact en combinant des outils de gestion des effectifs, de gestion de la qualité, d'enregistrement des appels, d'analytique et de perspectives basées sur l'intelligence artificielle pour améliorer les performances et l'engagement client. Calabrio ONE est conçu pour autonomiser les agents grâce à la planification et aux prévisions automatisées tout en améliorant les expériences client avec des coachings personnalisés et des perspectives de performance. La plateforme est utilisée dans divers secteurs, aidant à renforcer la confiance envers la marque et à améliorer l'intelligence d'entreprise grâce à ses solutions analytiques alimentées par l'IA.

Description

• Design and own the go-forward pricing and packaging architecture across all products • Build a unified good/better/best tier structure — simple to explain, compare, and buy • Own the AI monetization model — evaluate and recommend credits, consumption, outcome-based, or hybrid structures • Ensure AI capabilities are bundled into tiers to drive adoption, not blocked behind add-on charges • Lead SKU rationalization — reduce complexity across the combined portfolio • Develop value-based pricing grounded in customer ROI, competitive benchmarking, and willingness-to-pay analysis • Build financial models to quantify the revenue and margin impact of pricing changes and tier restructures • Manage real-time discount recommendation tooling in CRM for pre-approved deal structures • Enable sellers with pricing collateral, AI value narrative, competitive positioning, and ROI tools • Partner with Product, Marketing, Finance, and Sales Ops to operationalize all commercial model changes • Own pricing and packaging strategy across the full Verint portfolio — including AI monetization models, tier design, and SKU rationalization • Lead end-to-end execution from business case through to field enablement, working across Product, Sales, Marketing, and Finance to ensure every pricing change lands and performs

🎯 Exigences

• Bachelor's degree or equivalent relevant experience required • MBA preferred — not required for candidates with a strong commercial track record • 8+ years in Pricing, Product Marketing, Product Management, or Strategy — B2B SaaS focus • 3+ years building AI pricing models and packaging frameworks for multi-product portfolios • Proven track record of pricing changes that drove measurable revenue growth • Experience monetizing AI, platform, or consumption-based products strongly preferred • Contact center, WFM, or CX software domain knowledge highly preferred

🏖️ Avantages

• Global team recognized for their passion and innovation • Innovative product culture and project exposure • Training and development from industry-leading experts • Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more • We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $120,000.