Customer Success Manager II

🕒 il y a 20 jours

🏄 California – Distant

🏄 California – Remote

💵 $79 670 - $109 262 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

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Calendly

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2013

☁️ SaaS

⚡ Productivité

🏢 Entreprise

💰 €3 502 700 000 Series B en 2021-01

SaaS • Productivity • Enterprise

Calendly est une plateforme d'automatisation de la planification qui simplifie la coordination des réunions. Elle propose des options de disponibilité personnalisables, des intégrations avec des outils de calendrier et de visioconférence, ainsi que des fonctionnalités telles que les sondages pour réunions et les rappels. Calendly vise à accroître la productivité en réduisant l'effort nécessaire pour organiser des réunions pour les particuliers et les équipes.

Description

• Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment, balancing efficiency with personalized customer engagement. • Drive renewals as a core priority, using usage data and automation to efficiently assess risk and likelihood to renew across a large book of business. • Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders. • Deliver a consistent, scalable customer experience across a high-volume portfolio by leveraging playbooks, automation, and data signals to proactively identify risk and expansion opportunities. • Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction.

🎯 Exigences

• 2-3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG environment. • Proven track record of owning and driving renewals across a high-volume book of business, with experience supporting customers who have multi-team or multi-product usage. • Skilled in analyzing customer data to drive strategic outcomes and uncover trends that inform proactive engagement. • Confident with tools like Salesforce, Gainsight, DocuSign, and other CS systems; dedicated to keeping internal systems up-to-date and accurate across a high-volume book of business. • Able to work independently on most customer scenarios, collaborate effectively with cross-functional teams, and contribute to team best practices and process improvements. • Excellent communicator with strong business acumen and a sharp eye for balancing customer satisfaction and company goals. • Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time.

🏖️ Avantages

• Top Performer Bonus program (or Sales incentive) • Equity awards • Competitive benefits