Customer Success Manager, DSO

🕒 il y a 20 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Overjet

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2018

🤖 Intelligence artificielle

☁️ SaaS

⚕️ Assurance santé

💰 €42 500 000 Series B en 2021-12

Artificial Intelligence • SaaS • Healthcare Insurance

OVERJET est une plateforme d'IA dentaire qui fournit des outils d'imagerie IA-natifs, de soutien au diagnostic, d'éducation des patients et d'automatisation du cycle de revenus pour les cabinets dentaires, les organisations dentaires en réseau (DSO), les assureurs et les éducateurs. Ses produits incluent une IA approuvée par la FDA pour l'analyse clinique, l'imagerie IRIS IA-native qui améliore les images radiographiques, la vérification des assurances et l'automatisation des réclamations, la gestion des données de validation des diplômes et des fournisseurs, ainsi que des analyses pour améliorer la qualité clinique et l'efficacité opérationnelle. OVERJET combine l'intelligence artificielle et la livraison SaaS pour aider les cliniciens à détecter les maladies buccales avec plus de précision, rationaliser les flux de travail d'assurance et aligner les prestataires et les payeurs pour améliorer les résultats de santé buccale.

Description

• Hit, beat, and raise monthly and quarterly targets for net revenue retention, churn reduction, and expansion revenue. • Recruit, train, mentor, and manage a high-performing customer success team. • Develop comprehensive customer success strategies aligned with company objectives, customer lifecycle stages, and product adoption milestones. • Drive the entire post-sale customer journey from onboarding and activation through renewal and expansion. • Build and maintain strong relationships with key customers, dental professionals, and dental organizations. • Collaborate closely with cross-functional teams, including sales, product management, and marketing, to align customer success efforts with overall company objectives. • Prepare accurate and timely retention forecasts, health score reports, and presentations for senior management.

🎯 Exigences

• Proven track record of at least 5 years in customer success or account management, with a minimum of 2 years in a managerial role. • At least 2 years of experience working with dental practices or DSOs, with strong knowledge of dental industry dynamics. • Excellent leadership and team management skills, with the ability to inspire and motivate a customer success team to achieve and exceed retention and expansion targets. • Demonstrated experience developing and implementing successful customer success strategies, including onboarding programs, health scoring, and lifecycle engagement models. • Exceptional communication and interpersonal skills to establish and maintain relationships with customers, key stakeholders, and internal teams. • Analytical mindset with the ability to leverage data and customer health metrics to drive retention performance and identify expansion opportunities. • Ability to use systems and AI tools to draw conclusions and drive efficiencies. • Results-oriented with a strong sense of urgency, resourcefulness, and a proactive approach to problem-solving. • Proficiency in using CRM and customer success software tools (e.g., Salesforce, Gainsight, or similar platforms).

🏖️ Avantages

• Competitive Compensation and Equity • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location • 401k plans with a matching program • Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered • Life and AD+D Insurance • 8 weeks Paid Parental Leave • Optional HSA with Employer contribution • Flexible Time Off and company paid holidays • Annual Learning and Development Stipend