Client Engagement Manager

🕒 il y a 20 jours

🎸 Tennessee – Distant

🎸 Tennessee – Remote

💵 $80 000 - $100 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

CBIZ

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1996

🤝 B2B

💸 Finance

🏢 Entreprise

B2B • Finance • Enterprise

CBIZ est une entreprise nationale de services professionnels conçue pour le marché intermédiaire, fournissant des solutions en comptabilité, fiscalité, conseil, avantages sociaux, assurances et technologies aux entreprises et organisations. La société combine des relations locales avec des ressources nationales pour offrir des services incluant audit et attestation (à travers son entité CPA agréée), planification fiscale et conformité, gestion des risques et conseils, administration des ressources humaines et des avantages sociaux, solutions d'assurance, conseil en investissement et transactions, et services technologiques et de cybersécurité. CBIZ se concentre sur des conseils spécifiques à l'industrie et des informations basées sur les données pour aider les clients à croître, gérer les risques et améliorer leurs opérations.

Description

• Respond to client inquiries promptly via email, phone, or in-person meetings. • Schedule and conduct regular check-ins to discuss client needs and gather feedback. • Ensure timely resolution of client issues; escalate concerns as necessary. • Build and maintain strong, long-lasting relationships with clients. • Develop an understanding of client business goals to provide tailored solutions. • Monitor client satisfaction and address concerns to maintain high service levels. • Identify and pursue new business opportunities within existing accounts. • Prepare and present proposals or statements of work for additional services or products. • Negotiate contracts and close sales, meeting or exceeding set targets. • Work closely with sales, marketing, product, and support teams to meet client needs. • Share client feedback to drive product and service enhancements. • Maintain accurate records of client interactions and sales activities in CRM systems. • Generate regular reports on account status and key performance metrics. • Analyze client data to identify trends, risks, and opportunities for upselling or cross-selling. • Develop account plans aligned with client and company objectives. • Participate in strategic meetings to support client growth and retention. • Stay informed about industry trends and competitor activities to provide strategic advice. • Proactively invite clients to webinars and company events.

🎯 Exigences

• High School Diploma (or GED) • Must have and preserve required licenses • Proficient use of applicable technology • Demonstrated ability to communicate verbally and in writing with all levels of an organization, both internally and externally • Ability to travel as required by business