Senior Customer Success Manager, NE, ND, IL, IN, MO, PA

🕒 il y a 21 jours

🌾 Nebraska, North Dakota, +2 états de plus – Distant

🌾 Nebraska – Remote 🌾 North Dakota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote

💵 $80 000 - $120 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Motorola Solutions

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1928

🔐 Sécurité

📡 Télécommunications

🏢 Entreprise

Security • Telecommunications • Enterprise

Motorola Solutions est une entreprise fournissant un écosystème complet de sécurité et de sûreté, offrant des solutions technologiques pour protéger les personnes, les biens et les lieux. L'entreprise se spécialise dans les communications critiques, les systèmes de sécurité vidéo, les solutions pour centres de commande, ainsi que les services de gestion et de support. Ses produits incluent des radios P25 pour missions critiques, des radios DMR professionnelles, des appareils large bande et des systèmes de sécurité vidéo alimentés par l'analytique IA. Motorola Solutions dessert divers secteurs, y compris la sécurité publique, l'éducation, les soins de santé, les forces de l'ordre et plus encore, mettant l'accent sur l'amélioration de l'efficacité opérationnelle et de la réactivité dans les situations critiques. Elle s'engage à fournir des solutions qui aident ses clients à rester connectés, à communiquer clairement et à agir avec certitude dans les conditions les plus difficiles.

Description

• Be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. • Success of this role is defined by the customer deriving continuous value from RapidDeploy products and working with key executives to plan for a successful, long-term and fruitful relationship. • CSMs will also be responsible for tracking and securing customer renewals as part of long-term customer relationship management activities. • In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and work cross-departmentally to help identify expansion opportunities.

🎯 Exigences

• 5+ years of experience in a Customer Success, Account Management, customer-facing role, or leadership in public safety environments • Demonstrated track record of successfully managing complex customer relationships in a SaaS environment • Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation • Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general • Passion for using technology to make a difference in people’s lives and ideally some exposure or personal interest in emergency services and Public Safety • Working knowledge of Customer Success KPIs and metrics • Experience with Salesforce.com, HubSpot, and/or Gainsight • Experience working for an innovative and fast-growing tech company or direct experience working in a public safety agency leveraging modern technology to support daily operations • Demonstrated creativity with customer engagement and problem solving • Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers’ pain-points to internal RapidDeploy teams • Possess an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization • Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact • Poise under pressure, thrives in a multi-tasking environment, and can adjust priorities on-the-fly.

🏖️ Avantages

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave