Client Engagement Manager

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Advarra

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1983

☁️ SaaS

🤖 Intelligence artificielle

Healthcare • SaaS • Artificial Intelligence

Advarra est un fournisseur de technologies et de services intégrés pour la recherche clinique, combinant des services de révision institutionnelle et de conformité avec des plateformes logicielles pour soutenir l'ensemble du cycle de vie des essais cliniques. L'entreprise propose des services de révision éthique (IRB, IBC, DMC, adjudication des critères de jugement), la promotion des sites et le recrutement de personnel de recherche, ainsi qu'une suite de produits cloud — y compris eRegulatory, eConsent, eSource/EDC, CTMS et des outils de conception d'étude — en plus d'un moteur d'intelligence opérationnelle alimenté par l'IA (Braid) pour rationaliser le démarrage, l'enrôlement et les opérations des essais. Advarra sert des commanditaires, CRO, sites de recherche et institutions avec un accent sur la protection des patients, la conformité réglementaire et l'accélération des résultats des essais.

Description

• Serve as primary relationship owner for assigned client accounts (post-sale) • Build trusted relationships with Quality, Regulatory, and Operational stakeholders • Lead regular business reviews, governance meetings, and communication cadences • Maintain alignment between client priorities, delivered outcomes, and future needs • Lead client onboarding and successful adoption of Advarra’s compliance intelligence software • Help clients understand outputs, findings, trends, and risk indicators • Guide clients in prioritizing actions to improve compliance posture and readiness • Monitor account health, engagement, and realized value • Support discussions related to quality operations and remediation priorities • Identify when specialized GxP expertise is required and engage internal SMEs • Act as a strategic connector between client needs and internal capabilities • Identify risks, expansion opportunities and unmet client needs • Support renewals and expansion opportunities with Commercial teams • Maintain visibility into account strategy, progress, and risks • Coordinate Commercial, Product & Technology, Delivery Operations, and SMEs to ensure successful outcomes • Resolve escalated issues across multiple stakeholders with sound judgement • Provide client feedback and market insights to improve offerings and engagement models

🎯 Exigences

• BS in Business or relevant degree or equivalent combination of education and experience • 8+ years of experience in consulting, quality and/or regulatory services or functions • 5+ years experience supporting pharmaceutical, biotech, medical device, CRO, or other regulated life science clients • Proven ability to manage complex client relationships and influence senior stakeholders • Strong communication, presentation, and stakeholder management skills • Demonstrated ability to lead cross-functional coordination and manage competing priorities • Strong consultative, analytical, and problem-solving skills

🏖️ Avantages

• Health coverage • Paid holidays • Variable bonus