Senior Customer Success Manager

🕒 il y a 21 jours

🏄 California – Distant

🏄 California – Remote

💵 $99 000 - $121 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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Perseus Group, Constellation Software

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10 000+ employés

Fondée en 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Le Groupe Perseus fait partie de Constellation Software Inc. , spécialisé dans l'investissement et le développement d'entreprises logicielles durables. Avec des opérations dans plus de 100 marchés verticaux et une famille de plus de 800 entreprises, le Groupe Perseus se spécialise dans l'acquisition d'entreprises logicielles B2B qui offrent des solutions essentielles pour des marchés de niche. Leur approche consiste à proposer un capital permanent, à favoriser une culture de l'excellence et à garantir des revenus récurrents grâce à des modèles SaaS ou de maintenance. Le groupe met l'accent sur l'amélioration continue, le leadership responsabilisé et l'intégrité dans toutes ses opérations.

Description

• Owning a book of business of current clients and serving as a main point of contact for our largest revenue and most strategic accounts • Building deep relationships with clients to establish a consultative approach toward growing and optimizing their business • Renewing annual contracts and upselling new products to our current clients • Promoting new features and services by training and empowering clients to adopt those features • Strategizing with clients for deeper utilization of, and success with, the TUNE platform • Analyzing future potential, opportunities, and growth for your TUNE accounts • Serving as the Subject Matter Expert (SME) on a specific topic • Assisting the Director of Customer Success with training and support of Customer Success Managers • Owning and executing ad hoc projects and initiatives as needed

🎯 Exigences

• Bachelor’s degree is required • 5+ years of account management & customer focused experience • Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts • Past sales or business development experience in the growth of existing clients • Experience managing large and strategic brands • Experience in affiliate marketing, partner marketing, or performance marketing • Ability to prioritize and manage the needs of many accounts • Exceptional interpersonal communication, presentation skills, and business acumen • Must feel comfortable engaging with executive leaders • Must have experience negotiating win-win contract conditions with clients • Must have experience and feel comfortable being in some type of leadership role, fully owning projects and providing training and guidance to other employees

🏖️ Avantages

• enrollment in a wide range of choices of benefits • medical • dental • vision • basic life insurance • short/long term disability • 401(k) participation (with company match) • minimum of 10 days of vacation for new employees • sick time based on state requirements • 8 Company-paid holidays • 2 personal holidays per year