Strategic Partnerships Director

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CareMessage

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2012

🏥 Santé

🤝 À but non lucratif

☁️ SaaS

Healthcare • Non-profit • SaaS

CareMessage est une organisation à but non lucratif spécialisée dans les technologies, développant la plus grande plateforme d'engagement des patients pour les populations à faible revenu aux États-Unis. Leur plateforme offre des solutions automatisées et personnalisées pour l'engagement et le suivi des patients, incluant des messages 1:1, des flux de travail des déterminants sociaux de la santé (SDOH), la sensibilisation des populations, le coaching en santé, les références avec boucle de rétroaction, et des messages tout au long du cycle de rendez-vous. Elle s'intègre aux dossiers médicaux électroniques (EHR) et aux normes d'interopérabilité (HL7, FHIR, APIs, SFTP). CareMessage se concentre sur l'amélioration de l'accès aux soins, des résultats cliniques et sur le traitement des facteurs sociaux de santé pour les fournisseurs de sécurité tels que les centres de santé qualifiés au niveau fédéral, les cliniques gratuites et caritatives, et les organismes de santé tribaux. L'organisation utilise l'analyse de données et des messages de précision soutenus par l'IA pour promouvoir l'équité en santé tout en fonctionnant comme une organisation à but non lucratif qui réinvestit ses revenus pour avoir un impact.

Description

• Own CareMessage’s growth-enabling partnership portfolio across partner type, strategic objective, business-line impact, operating model, economics, risk, owner, and next step. • Operationalize the Partnerships Playbook, including partner taxonomy, selection principles, gating model, partnership briefs, decision rights, QBRs, scorecards, and sunset criteria. • Manage a regular partnership operating rhythm that makes partner health, risk, economics, customer impact, product commitments, and next steps inspectable by the CRO and KFL team. • Maintain a clear view of current and emerging partnership categories, including programmatic partners, commercial partners, platform/gatekeeper partners, embedded/integration partners, sponsored/funder-linked partners, and new growth channels. • Source, evaluate, develop, negotiate, and manage partnerships that can create market access, partner-sourced pipeline, partner-led ARR, referrals, co-sell opportunities, sponsored programs, customer expansion, or other measurable growth outcomes. • Build partner-specific business cases that connect CareMessage’s SaaS value proposition to partner incentives, customer workflows, patient outcomes, and sustainable economics. • Partner with Sales Leads to convert partner relationships into qualified opportunities, account mapping, co-sell motions, referrals, and partner-enabled customer conversations. • Create mutual action plans and success criteria for priority partners. • Run QBRs and partner health reviews for priority partnerships, including commercial outcomes, referrals, implementation outcomes, customer feedback, patient impact, product signal, and next-step accountability. • Build a repeatable operating system for tracking partner commitments, product asks, commercial dependencies, data-sharing risks, implementation readiness, support burden, and decision logs. • Help CareMessage distinguish scalable product and data opportunities from one-off partner requests that would create roadmap drag.

🎯 Exigences

• 8–12+ years of experience in B2B SaaS, healthcare technology, digital health, population health, patient engagement, value-based care, safety-net healthcare, or other regulated markets in a strategic partnerships, alliances, business development, channel partnerships, partner sales or a related commercial role, with demonstrated experience building or materially scaling a partner ecosystem, program, channel, or alliance portfolio. • Strong commercial judgment and negotiation experience across partner economics, pricing, revenue share, referral fees, co-sell rules, sponsored programs, renewals, resets, or complex partnership agreements. • Experience managing the partner lifecycle from sourcing and qualification through launch, enablement, performance management, expansion, reset, or sunset. • Experience building partner-sourced pipeline attribution, partner scorecards, partner QBRs, rules of engagement, enablement workflows, and mutual action plans. • Strong product and technical judgment, with the ability to work cross-functionally before making commitments around integrations, data, workflow, implementation, compliance, or support. • Demonstrated use of AI, automation, CRM/PRM, analytics, or workflow tools to scale partner operations, reporting, follow-up, enablement, or market-signal synthesis. • Strong executive presence, written communication, and structured thinking; able to influence without authority and produce clear briefs, mutual plans, decision packets, and executive-ready recommendations. • Deep alignment with CareMessage’s mission to advance health equity and comfort balancing revenue outcomes with patient impact, partner trust, and long-term sustainability. • Comfort with regular travel for partner meetings, conferences, customer visits, and market learning, typically 1–2 trips per month for a few days each.

🏖️ Avantages

• We compensate fairly and equitably • We believe in equal work for equal pay: all team members performing the same role at the same level are paid similarly, regardless of where they are in the world • Paid parental leave for biological and adopted children • 18 paid company holidays, including a one week mid-year and one week end-of-year break • 9 wellness days to be used for self-care- or anything that comes up in life • 15 days of PTO • 1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter • Generous medical, dental, and vision insurance for employees and their families • Health Savings Accounts and Flexible Spending Accounts • Short & long-term disability insurance • $100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources • PerkSpot: Instant access to discounts on products & services from hundreds of vendors • Volunteerism incorporated in onboarding and encouraged on an ongoing basis