Oncology Case Manager

🕒 il y a 22 jours

🎸 Tennessee – Distant

🎸 Tennessee – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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Caris Life Sciences

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2008

🧬 Biotechnologie

⚕️ Assurance santé

🤖 Intelligence artificielle

Biotechnology • Healthcare Insurance • Artificial Intelligence

Caris Life Sciences est un innovateur de premier plan dans le domaine de la science moléculaire, se concentrant sur la fourniture aux patients atteints de cancer et aux oncologues d'informations moléculaires complètes pour révolutionner les soins contre le cancer. L'entreprise se spécialise dans la médecine de précision, en utilisant des technologies avancées telles que le profilage moléculaire et l'intelligence artificielle pour comprendre le cancer au niveau moléculaire, offrant ainsi de meilleures options de traitement aux patients. Caris Life Sciences intègre ces technologies avec des solutions d'essais cliniques et biopharmaceutiques pour améliorer la recherche sur le cancer et les solutions de traitement. Leur engagement est d'améliorer le plus de vies possible grâce à une science médicale transformatrice.

Description

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers, driving increased utilization of products and services. • Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. • Accurately document customer interactions, updates, and value-based activities in the CRM. • Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. • Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets. • Submit required reports and documentation accurately and on time. • Meet or exceed assigned performance goals. • Support meetings, conferences, and trade shows as needed. • Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. • Maintain a primary focus on case management.

🎯 Exigences

• Bachelor’s degree required. • Minimum of three years of account management or customer-facing experience. • Strong problem-solving and decision-making skills. • Understanding of clinic-based business practices. • Ability to learn proprietary software. • Excellent written and verbal communication skills. • Strong organizational, interpersonal, and collaboration skills. • Valid driver’s license and reliable transportation. • Successful completion of pre-employment requirements.

🏖️ Avantages

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development