Oncology Case Manager

🕒 il y a 1 mois

🦌 Connecticut, New York, +2 états de plus – Distant

🦌 Connecticut – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $90 000 - $110 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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Caris Life Sciences

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2008

🧬 Biotechnologie

⚕️ Assurance santé

🤖 Intelligence artificielle

Biotechnology • Healthcare Insurance • Artificial Intelligence

Caris Life Sciences est un innovateur de premier plan dans le domaine de la science moléculaire, se concentrant sur la fourniture aux patients atteints de cancer et aux oncologues d'informations moléculaires complètes pour révolutionner les soins contre le cancer. L'entreprise se spécialise dans la médecine de précision, en utilisant des technologies avancées telles que le profilage moléculaire et l'intelligence artificielle pour comprendre le cancer au niveau moléculaire, offrant ainsi de meilleures options de traitement aux patients. Caris Life Sciences intègre ces technologies avec des solutions d'essais cliniques et biopharmaceutiques pour améliorer la recherche sur le cancer et les solutions de traitement. Leur engagement est d'améliorer le plus de vies possible grâce à une science médicale transformatrice.

Description

• Responsible for maintaining and growing business with existing customers within an assigned territory. • Manage customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of the laboratory report. • Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers. • Maintain frequent communication with teammates and share customer feedback, success stories, challenges, and best practices. • Document customer interactions, updates, and value-based activities in CRM. • Develop and maintain knowledge of company products, services, technology platforms, and molecular profiling solutions. • Establish and maintain communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets and submit required reports promptly. • Support meetings, conferences, and trade shows as needed.

🎯 Exigences

• Bachelor’s degree required • Minimum of three years of account management or customer-facing experience • Strong problem-solving and decision-making skills • Understanding of clinic-based business practices • Ability to learn proprietary software • Excellent written and verbal communication skills • Strong organizational, interpersonal, and collaboration skills • Valid driver’s license and reliable transportation • Successful completion of pre-employment requirements. • Experience in pharma, medical device, or diagnostics preferred. • Oncology experience preferred.

🏖️ Avantages

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities • Periodic travel required