Vendor Partnerships Coordinator – Home Services

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Casa

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2024

👥 B2C

☁️ SaaS

B2C • SaaS

Casa est une entreprise de gestion domiciliaire basée sur l'adhésion qui combine l'intelligence domestique pilotée par logiciel (jumeaux numériques 3D, inventaire détaillé, surveillance des services publics et des propriétés) avec des services sur le terrain tels que des techniciens en interne vérifiés, un service de conciergerie complet et des abonnements de maintenance automatisée. Servant les propriétaires dans la région de la baie de San Francisco et de Los Angeles, Casa s'occupe des tâches quotidiennes, de la maintenance préventive, de la coordination des fournisseurs et de l'administration du domicile pour un forfait mensuel fixe, visant à rendre la propriété d'une maison sans effort et proactive.

Description

• Source and recruit vendors across home service categories including plumbing, electrical, HVAC, appliance repair, landscaping, handyman services, cleaning, and more • Build vendor pipelines in existing and future markets • Conduct outreach via phone, email, referrals, and local research • Identify coverage gaps and proactively recruit providers to fill them • Support vendor acquisition efforts ahead of market launches • Own the vendor onboarding process from first conversation through activation • Collect and verify required documentation including insurance, licenses, W9s, and agreements • Ensure vendors understand Casa's expectations and operating procedures • Improve onboarding efficiency and reduce activation time • Monitor vendor responsiveness, reliability, and service quality • Gather feedback from Concierge teams and members • Help develop vendor scorecards and performance tracking • Identify top-performing vendors and opportunities for improvement • Maintain accurate vendor records and profiles • Build repeatable workflows for sourcing, onboarding, and vendor management • Create documentation and SOPs • Maintain vendor databases and operational systems • Partner with Operations leadership to improve scalability and efficiency

🎯 Exigences

• Experience in recruiting, vendor management, property management, marketplace operations, or a related field • Strong organizational skills and attention to detail • Comfortable making outbound calls and building relationships • Excellent written and verbal communication skills • Highly proactive and resourceful • Ability to manage multiple priorities in a fast-paced startup environment • Excited to build processes rather than simply follow them • Experience working with contractors, vendors, or service providers • Experience in home services, property management, hospitality, or local marketplaces • Experience launching new markets or building operational processes • Familiarity with CRM or vendor management systems