Chemical Management Services Account Manager

🕒 il y a 8 jours

🏈 Ohio, Michigan, +1 états de plus – Distant

🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote

💵 $107 000 - $153 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Castrol

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1899

🚘 Automobile

🤝 B2B

👥 B2C

Automotive • B2B • B2C

Castrol est une marque mondiale d’huiles moteur, de lubrifiants industriels, de fluides et de services techniques associés. Elle fournit des produits aux automobilistes (huiles et fluides pour véhicules grand public) ainsi qu’à de nombreux clients professionnels — notamment les flottes commerciales, les fabricants industriels et des secteurs spécialisés (par exemple, les lubrifiants destinés à l’aérospatiale et aux applications spatiales) — afin d’améliorer les performances des équipements, de réduire les frottements et de diminuer le coût total de possession. Castrol est également active dans le sponsoring sportif automobile et propose des outils de sélection de produits, des services d’assistance technique ainsi que des initiatives en matière de développement durable, notamment dans les domaines de l’économie circulaire et de la recherche dédiée aux véhicules électriques.

Description

• Serve as the primary customer-facing leader for assigned CMS accounts, ensuring exceptional customer support, operational performance, and program execution • Develop and maintain profitable, long-term strategic customer relationships across operations, engineering, purchasing, finance, and senior leadership • Lead regular customer business reviews, communicate KPI performance, and drive continuous improvement initiatives • Manage day-to-day customer requirements, including technical support, troubleshooting, supply chain coordination, safety initiatives, product recommendations, and issue resolution • Use value-based selling techniques to identify customer needs, demonstrate value, expand services, and increase account penetration • Partner with Sales, Operations, Supply Chain, Engineering, Technical Services, Finance, and HSE to develop and execute customer solutions • Provide technical guidance on industrial lubricants, metalworking fluids, coolants, cleaners, greases, hydraulic oils, gear oils, and manufacturing applications • Identify and implement cost reduction, productivity improvement, waste minimization, sustainability, and operational efficiency projects • Track program spending, analyze chemical usage trends, identify cost-reduction opportunities, and prepare monthly financial and savings reports • Support pricing strategy, customer communications, financial performance, cash collection, and account profitability initiatives • Develop business cases, customer proposals, and implementation plans supporting growth objectives • Participate in regional, national, and global account networks to share best practices and support strategic initiatives • Manage customer expectations, provide program updates, and lead operational and technical issue resolution

🎯 Exigences

• Bachelor's degree in Engineering, a technical discipline, Business, or a related field, or equivalent industry experience • 4–6 years of relevant experience in Chemical Management Services, industrial manufacturing, technical services, or a related environment • Direct Chemical Management Services (CMS) experience • Experience managing customer accounts within industrial, manufacturing, or technical-service environments • Strong knowledge of industrial lubricants and metalworking fluids, including metal cutting fluids/coolants, cleaners, hydraulic oils, greases, gear oils, and their applications • Solid understanding of machining operations and related manufacturing processes • Experience supporting operations within a manufacturing environment • Proven ability to manage multiple priorities and stakeholders in a fast-paced customer environment • Strong problem-solving, communication, negotiation, and relationship-building skills • Ability to build trusted relationships and influence stakeholders across multiple levels of a customer organization • Ability and willingness to travel regularly to customer locations • Must be based in Michigan, Ohio, Indiana, or Western Pennsylvania/Pittsburgh area

🏖️ Avantages

• Additional market competitive benefits • Equal opportunity employer • Accessibility adjustments/accommodations available during the recruiting process • Potential pre-placement drug screening, medical review, and background checks depending on role

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