Field Service Engineer 1 – Electric Power

🕒 il y a 1 mois

🦬 Montana, Michigan, +2 états de plus – Distant

🦬 Montana – Remote 🚗 Michigan – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

💵 $89 210 - $133 810 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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Caterpillar Inc.

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1925

🏭 Fabrication

🚀 Aérospatiale

🏗️ Construction

💰 €147 500 Grant en 2009-12

Manufacturing • Aerospace • Construction

Caterpillar Inc. est un leader mondial dans la fabrication de machines et d'équipements lourds, reconnu pour sa large gamme de produits incluant des moteurs, des excavatrices, des bulldozers et des camions articulés. Avec une histoire de plus de 100 ans, Caterpillar s'est engagé à soutenir ses clients dans des secteurs essentiels tels que la construction, l'exploitation minière et l'énergie, contribuant ainsi au développement des infrastructures et des ressources à travers le monde. L'entreprise est dédiée à l'innovation, à la durabilité et à l'amélioration de la productivité grâce à la technologie de pointe et à un réseau mondial de concessionnaires.

Description

• Deliver technical expertise supporting field startups for both standard and custom switchgear systems • Handle warranty claims and perform remedial repairs • Support preventative maintenance contracts within assigned territory • Ensure high levels of customer satisfaction while supporting on-call service needs • Assist and train internal technicians and external customers • Collaborate with the Product Support Center help desk to troubleshoot and resolve customer issues • Submit daily service reports, weekly expense reports, and maintain accurate project documentation • Stay current on training for new and updated systems, technologies, and platforms • Gather feedback to identify opportunities for new products and improvements to existing offerings • Track, manage, and ensure resolution of product quality and performance issues • Communicate technical specifications and service instructions clearly

🎯 Exigences

• Bachelor’s degree in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET) or 3+ years of industry experience • Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions • Working knowledge of data gathering and analysis tools, techniques, and processes • Working knowledge of customer service concepts and techniques • Basic understanding and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems • Working knowledge of a given technology and various application methods • Experience working cross-functionally with engineers, contractors, consultants, and end users • Knowledge of power systems, including switchgear, ATS, and generator systems • Ability to read electrical schematics and blueprints • Experience with automation and controls, including PLC-based systems, HMIs, and distributed control systems • Valid driver’s license and ability to meet background, drug, and medical requirements

🏖️ Avantages

• Medical, dental, and vision benefits* • Paid time off plan (Vacation, Holidays, Volunteer, etc.)* • 401(k) savings plans* • Health Savings Account (HSA)* • Flexible Spending Accounts (FSAs)* • Health Lifestyle Programs* • Employee Assistance Program* • Voluntary Benefits and Employee Discounts* • Career Development* • Incentive bonus* • Disability benefits • Life Insurance • Parental leave • Adoption benefits • Tuition Reimbursement • Phone allowance included • Company vehicle provided (includes insurance, towing, and personal use) • Relocation assistance IS available for this position