Field Service Engineer II

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🌲 North Carolina, Maryland, +3 états de plus – Distant

🌲 North Carolina – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote

💵 $31 - $47 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🔧 Ingénieur Service Itinérant

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Thermo Fisher Scientific

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1956

🏥 Santé

📦 Logistique

🏭 Fabrication

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific est le leader mondial dans le service aux sciences, avec un chiffre d'affaires annuel de plus de 40 milliards de dollars. Leur mission est de permettre à leurs clients de rendre le monde plus sain, plus propre et plus sûr en soutenant la recherche en sciences de la vie, en résolvant des défis analytiques complexes, en augmentant la productivité des laboratoires et en améliorant la santé des patients grâce aux diagnostics et au développement de thérapies révolutionnaires. Avec une équipe mondiale, ils offrent des technologies innovantes et des services pharmaceutiques à travers des marques telles que Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon et PPD.

Description

• Performs installations, maintenance, repairs and other verification/qualification services on hospital and laboratory instruments in an assigned territory • Sets up and installs instrumentation and peripheral equipment at customer sites • Conducts preventative maintenance service of instrumentation • Provide technical assistance for troubleshooting instrumentation via phone, email, and/or in person in response to requests, inquiries, and complaints • Repairs instruments and/or replaces instrument components as needed • Meets key quality/performance indicators based on metrics established for field service • Ensures customer inquiries and requests are responded to within service level agreement • Documents calls and complaints in tracking software • Provides training for customers as well as Technical Service staff as needed

🎯 Exigences

• Associates Degree, Bachelor’s Degree, or equivalent certification in electronics, engineering, physics, or related field of study required • 2 years of experience as Field Service Engineer in support of laboratory instrumentation required • 75% travel, including weekends as needed • Some International travel may be required for training etc. • Strong customer interaction and interpersonal skills • Excellent organizational and time management skills • Self-directed; takes initiative • Ability to multi task among a variety of concurrent activities with the ability to handle priorities • Ability to work cohesively and effectively in a team environment • Proficient using Microsoft Office products

🏖️ Avantages

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount