Lead, Service Operations and Product Management

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

💵 $90 700 - $144 900 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Ciena

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1985

📡 Télécommunications

🔧 Matériel

💰 Series C en 1995-12

Telecommunications • Hardware • Networking

Ciena est un leader mondial dans les systèmes optiques et de routage, les services et les logiciels d'automatisation. Nous construisons les réseaux les plus adaptatifs au monde pour répondre aux demandes numériques toujours croissantes et offrir des expériences plus riches et plus connectées à tous les utilisateurs. Depuis plus de trois décennies, nous apportons notre sens inné de l'humanité à notre quête incessante d'innovation.

Description

• Define and execute product roadmap aligned to business priorities • Build business cases by collaborating with stakeholders • Translate business needs into user stories, requirements, and backlog • Work with IT using Agile / Scrum (sprint planning, refinement, reviews) • Conduct discovery (stakeholder inputs, workflow analysis, gap assessment, validation) • Manage product lifecycle activities including releases, updates, and feature enhancements • Monitor market trends and competitive landscape to inform product evolution • Define and enhance supply chain workflows including order management, logistics, inventory planning, repair and global trade • Define and enhance CRM workflows (Salesforce) with focus on customer experience, case management

🎯 Exigences

• Experience in product management within software, supply chain or telecommunication environments • Strong ability to translate technical requirements into product features • Excellent cross-functional communication and collaboration skills • Supply chain operations- order management, logistics, inventory, distribution, repair • Customer service and experience, technical support, service operations • Product Management and Agile/scrum practices – backlog grooming, sprint planning, release planning • CRM platforms such as Salesforce, Reporting tools (Power BI) • System connectivity and data exchange platforms such as B2B integration, APIs, Snowflake, MuleSoft • Business analytics, data modelling - structuring data for workflows, reporting, and decisioning

🏖️ Avantages

• medical, dental, and vision plans • participation in 401(K) (USA) & DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • company-paid holidays • paid sick leave • vacation time