Staff Customer Success Manager, Majors – Financial Services

🕒 il y a 22 jours

🇺🇸 États-Unis – Télétravail

💵 $200 000 / an

⏰ Temps Plein

🔴 Expert

💸 Planification et Analyse Financières (FP&A)

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Chainguard

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2021

🔐 Sécurité

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard est une entreprise spécialisée dans la création d’images de conteneur sécurisées afin de renforcer la sécurité logicielle et la conformité. Ses produits incluent des images de conteneur à faible, voire zéro, CVE, mises à jour quotidiennement pour respecter des référentiels de sécurité et de conformité tels que FedRAMP, NIST 800-53, PCI-DSS, SOC 2 et les CIS Benchmarks. Chainguard se concentre sur la réduction des vulnérabilités, l’automatisation de la conformité et le support des workflows de développement, sans compromettre l’innovation ni la productivité. L’entreprise sert un large éventail d’industries, y compris des secteurs fortement réglementés, en fournissant des images durcies qui atténuent les risques de la chaîne d’approvisionnement logicielle et renforcent la sécurité des applications.

Description

• Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors. Understand each customer's business objectives, risk priorities, and regulatory environment to align Chainguard's value accordingly. • Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones. Partner with Solutions Architects who own technical implementation, ensuring business and technical workstreams stay coordinated. • Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations. Know when to bring in Chainguard's executive team and how to navigate complex stakeholder dynamics in large financial institutions. • Work closely with your sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value. • Represent the voice of the customer internally, translating customer needs into product and roadmap feedback. Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts. • Coordinate with Technical Support and Engineering on escalations, serving as the business-facing lead while the SA manages technical resolution.

🎯 Exigences

• 5+ years in enterprise customer-facing roles, with a strong preference for experience in or adjacent to financial services. Customer Success, Strategic Account Management, or Consulting backgrounds are all relevant. • Demonstrated ability to operate as a strategic business partner, not just a relationship manager. This means understanding customer business goals, navigating organizational complexity, and connecting Chainguard outcomes to measurable business value. • Familiarity with financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks) and how they shape security buying decisions. • Working knowledge of one or more of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security. You do not need to be a technical implementer, but you need to speak credibly to business and security outcomes in these areas. • This is a high-autonomy role. You are expected to take full ownership of your portfolio, make independent decisions about account strategy and escalation, and build new playbooks when existing ones do not fit. • Strong executive presence and communication skills, both written and verbal. • High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity.

🏖️ Avantages

• Equity/stock options • Unlimited PTO • Remote work with flexible coworking and team meetup opportunities • Home office and internet stipend • 100% health/dental/vision insurance coverage for you and your family • Paid parental leave to support you and your family