Area Manager, Franchise Performance

🕒 il y a 2 jours

🌵 Arizona, Maryland – Distant

infoinfo

💵 $75 553 - $88 886 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Choice Hotels International

Choice Hotels International

1001 - 5000 employés

Fondée en 1939

✈️ Tourisme

💼 Conseil

📦 Logistique

Travel • Consulting • Logistics

Choice Hotels International est une entreprise hôtelière de renom spécialisée dans la franchise hôtelière. Réputée pour son portefeuille diversifié d'hôtels, l'entreprise se concentre sur l'offre d'un large éventail d'hébergements, allant du haut de gamme à l'économie. Choice Hotels est également engagé dans le soutien des communautés locales à travers ses programmes tels que 'Votre Communauté, Votre Choix'. Avec un engagement en faveur de la diversité, de l'équité et de la solidarité, Choice Hotels vise à créer des parcours de carrière enrichissants pour ses collaborateurs tout en contribuant positivement à la société. L'entreprise se concentre également sur le développement d'opportunités de propriété hôtelière pour les entrepreneurs sous-représentés.

Description

• Serve as a trusted advisor to a portfolio of hotel owners across the central United States, primarily supporting Econo Lodge and Rodeway Inn properties • Analyze hotel performance and workflow data to identify opportunities to improve portfolio performance • Deliver on-site and virtual consultations using appropriate tools, resources, and performance insights • Advise owners on strategies to improve guest satisfaction, top-line revenue, profitability, and portfolio growth • Develop consultation action plans and provide timely post-consultation follow-up • Maintain property, ownership, consultation, and management records in Salesforce • Monitor consultation effectiveness through regional vice president feedback, Owner Engagement Index surveys, and stakeholder adoption of recommended actions • Maintain knowledge of Choice programs, franchise requirements, operating practices, market trends, and industry conditions • Collaborate with cross-functional teams and connect owners with operational, sales, revenue, training, and execution resources • Communicate unusual property-performance trends, ownership-engagement concerns, and competitive intelligence to the Director, Franchise Performance & Activation • Support franchise growth by identifying franchise opportunities and developing leads with regional vice presidents of franchise sales • Participate in franchise association activities, communications, and corporate initiatives • Gather and share industry intelligence, market trends, risks, opportunities, and effective practices • Communicate through virtual meetings, telephone, email, and text while independently managing portfolio and project priorities • Travel periodically to Choice offices in Rockville, Maryland, or Scottsdale, Arizona, and attend meetings nationwide

🎯 Exigences

• At least five years of hotel-level leadership experience or other relevant related experience • Demonstrated experience analyzing performance information and using findings to improve hotel operations or business results • Experience consulting with, training, or influencing hotel owners, operators, or comparable business stakeholders • Demonstrated record of supporting hotel-performance improvement • Experience balancing portfolio responsibilities, deadlines, and concurrent project-support requests • Working knowledge of hotel operations, guest-service diagnostics, action planning, property systems, sales and marketing, and profit-and-loss statements • Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word • Ability to use Salesforce for property, ownership, and consultation documentation • Ability to interpret performance and workflow information using systems and sources that may include STR, GIS/Medallia, Cvent, Workday, Concur, Zoom, Tableau, Profitability Benchmarking/HotStats, Okta/MFA, Business Intelligence, and related corporate reporting systems • Ability to communicate through virtual meetings, telephone, email, and text • Strong analytical judgment and data-management ability • Excellent written, verbal, consultative, and results-focused communication • Strong relationship-building, listening, training, consulting, influencing, and persuasion skills • Effective organization, time management, accountability, and follow-through • Self-directed approach with the ability to manage multiple priorities and deliver results in a remote-work environment • Associate or bachelor’s degree in a related field, or an equivalent combination of education and relevant work experience • Residence within the Central Time Zone • Approximately 10% nationwide travel is required • No required certification or professional credential is specified

🏖️ Avantages

• Competitive compensation and benefits, including medical, dental, and vision coverage • Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance • Financial benefits for retirement and health savings • Employee recognition programs • Discounts at Choice hotels worldwide

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