Participant Services Manager

Emploi pas sur LinkedIn

🔥 il y a 7 heures

🦞 Maine – Distant

🦞 Maine – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 25%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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CIEE Barcelona

Site WebLinkedInTous les Emplois

11 - 50 employés

📚 Éducation

🤝 À but non lucratif

👥 B2C

Education • Non-profit • B2C

CIEE Barcelone est une organisation à but non lucratif dédiée à la promotion des échanges interculturels et des expériences d'études à l'étranger depuis 1947. Elle propose une variété de programmes qui connectent les lycéens et les étudiants universitaires à des opportunités internationales, facilitant ainsi la croissance personnelle, la compréhension culturelle et l'avancement éducatif. CIEE Barcelone se concentre sur l'offre aux étudiants d'un accès à des expériences éducatives diverses, des stages et des opportunités de travail à travers le monde, garantissant un parcours à l'étranger complet et transformateur.

Description

• Oversee daily operations by monitoring work, phone, and email queues and adjusting staff resources to maintain service level standards • Manage a team of full-time associate staff, providing mentorship and support • Maintain an escalated case load and ensure timely resolution of individual incidents • Meet regularly with the Participant Services Management Team to discuss workloads, staffing, trends, and notable issues • Assist with reporting, training, departmental communication, and delegation of tasks • Develop expertise in CIEE’s programs, with a focus on Bridge USA Programs and regulatory compliance • Communicate escalated program incidents to the Department of State and manage follow-up resolution with impacted teams • Collaborate with the business, including the VP, Work Exchange Programs and various product owners, to achieve regulatory compliance and maintain program integrity • Manage the Escalated Emergency line on a rotating basis for staff assigned to the 24-Hour Emergency Cell Phone • Travel into the field to support participants, families, employers, or related parties during emergency situations • Perform other duties as assigned

🎯 Exigences

• Bachelor of Science or Arts required • Proven understanding of how to interpret regulations and translate them into business requirements • Expertise in the business unit(s) supported • Understanding of J-1 visa regulations • Experience with SEVIS is a plus • Ability to communicate effectively in writing, verbally, and as a presenter • Comfortable working in an environment with changing and escalated priorities • Creative approach to problem solving, innovation, and issue resolution • Superior interpersonal skills and a track record of building relationships and collaborating with others in cross-functional teams • Salesforce and Microsoft suite experience and comfort reporting and data analytics • Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity • Background check, reference check, and education and employment verification required as conditions of employment

🏖️ Avantages

• Competitive total rewards package • Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on eligibility rules) • CIEE Study Abroad 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Accounts (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)