Associate Product Manager

🕒 il y a 5 jours

🐊 Florida – Distant

🐊 Florida – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

✅ Responsable Produit

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Claro Enterprise Solutions

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1990

📡 Télécommunications

🛍️ eCommerce

👥 B2C

Telecommunications • eCommerce • B2C

Claro Enterprise Solutions est une entreprise de télécommunications qui propose une large gamme de services, y compris des forfaits Internet, des forfaits mobiles, et diverses options de contenus numériques. Elle offre des solutions pour les besoins personnels et professionnels, permettant aux clients de gérer facilement leurs services via des plateformes en ligne. Claro s'engage à fournir une connectivité de qualité et un soutien client, garantissant aux utilisateurs l'accès aux services de télécommunications essentiels.

Description

• Research assigned aspects of a product or service offering, including customer problems, market trends, competitor approaches, partner capabilities, delivery dependencies, and commercial considerations. • Support product lifecycle activities, including ideation, customer and market validation, business case development, roadmap planning, launch readiness, adoption monitoring, and enhancement recommendations. • Participate in customer discovery sessions, customer interviews, feedback programs, and Voice of the Customer initiatives. • Synthesize findings into documented needs, use cases, and improvement opportunities. • Analyze product performance, customer adoption trends, usage metrics, and market insights to identify opportunities for product enhancements, service improvements, and future roadmap recommendations. • Draft product definition components, including use cases, qualification criteria, service boundaries, assumptions, requirements, launch checklists, FAQs, and internal product guides. • Support the definition and maintenance of managed service offerings, including Cloud, Digital Transformation Services, AMS, Software Factory, Platforms, Service Desk, and AA Discovery, by gathering input from Product Operations, Presales, Delivery teams, partners, Centers of Excellence, and subject matter experts. • Assist the Product Manager in identifying opportunities to integrate managed services with cybersecurity, connectivity, cloud, and platform solutions to create differentiated customer offerings. • Develop initial drafts of sales and enablement materials and collaborate with Product Marketing to create one-pagers, battle cards, presentations, training materials, and other sales assets. • Track launch readiness and assist cross-functional teams with product communications, training plans, and go-to-market activities. • Support Solution Engineers and field teams by addressing product-related inquiries, documenting recurring issues and enhancement requests, and escalating strategic decisions to the Product Manager when appropriate. • Collaborate with Sales, Presales, Product Marketing, Product Operations, Delivery, Customer Success, and partner organizations to support successful product launches and portfolio improvements. • Establish ongoing feedback loops with Sales, Presales, Product Operations, Delivery teams, customers, and partners.

🎯 Exigences

• Bachelor's degree in Business, Technology, Engineering, Design, Communications, or a related field, or equivalent practical experience. • One to three years of experience in product management, product operations, business analysis, technology consulting, solutions support, program delivery, or a related role. • Relevant internships or project experience may be considered in lieu of some professional experience. • Experience researching business or technology challenges and translating incomplete information into structured recommendations, presentations, or documentation. • Exposure to B2B technology or professional services environments. • Experience with managed services, cloud services, AI and automation, cybersecurity, or enterprise applications is preferred. • Strong written and verbal communication skills, including experience developing presentations, product documentation, sales materials, training content, or research summaries. • Ability to work effectively with technical, commercial, delivery, and customer-facing stakeholders to understand service scope, dependencies, and customer value. • Experience supporting discovery sessions, demonstrations, implementations, customer success initiatives, service delivery, or sales engineering activities is preferred.

🏖️ Avantages

• Professional development • A culture that celebrates success and diversity • Medical, Dental, Vision • 16 Holidays, 15 days PTO, 7 sick days • 401k with a match and tuition reimbursement