Travel Sales Specialist

🕒 il y a 17 jours

🌵 Arizona, Colorado, +14 états de plus – Distant

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💵 $13 - $19 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🤑 Commercial

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Classic Vacations

Classic Vacations

201 - 500 employés

Fondée en 1978

🏨 Hôtellerie

📦 Logistique

🛍️ eCommerce

Hospitality • Logistics • eCommerce

Classic Vacations est un prestataire de voyages de luxe de premier plan, spécialisé dans des expériences de vacances personnalisées pour les conseillers en voyages. Fondée en 1978, l'entreprise propose une plateforme de réservation multi-destinations robuste, simplifiant le processus de planification tout en assurant un service de haute qualité et des offres exclusives. Des complexes luxueux aux excursions uniques, Classic Vacations conçoit des expériences exceptionnelles à travers les meilleures destinations au monde, en faisant le choix privilégié des voyageurs exigeants.

Description

• Provide exceptional customer service by understanding and addressing customers' travel needs, preferences, and budgets • Stay current with travel trends and destination information to make personalized recommendations • Maintain knowledge of travel packages, flights, accommodations, travel insurance, and related services • Create customized travel itineraries for individuals and groups • Create, change, and cancel pre-travel reservations • Manage bookings for flights, accommodations, and activities • Ensure reservations are accurate and meet customer requirements • Recommend cost-effective travel options aligned with customer budgets • Promote and upsell travel insurance, guided tours, excursions, and other travel products • Resolve customer issues and concerns • Follow up with customers to gather feedback and build lasting relationships • Cultivate relationships with key clients, partners, and stakeholders • Serve as primary point of contact for strategic accounts • Proactively engage existing clients to understand their needs and challenges • Monitor industry trends, competitor activities, and emerging market opportunities • Use market insights to tailor offerings to client needs • Set and exceed sales targets • Manage client bookings in Plex software

🎯 Exigences

• A degree in tourism, hospitality, or a related field is a plus • Strong knowledge of travel destinations, airlines, hotels, and travel products • Excellent verbal and written communication skills • Active listening abilities • Customer-centric approach focused on meeting customer needs and ensuring satisfaction • Proven sales and negotiation skills • Track record of meeting or exceeding sales targets • Familiarity with travel booking systems and software is an advantage • Ability to handle unexpected challenges and resolve issues effectively • Willingness to work flexible hours, including evenings and weekends • Attention to detail to ensure travel arrangements are accurate and well-organized • Ability to work in a fast-paced, structured call center environment • Motivated and team-oriented • Ability to work 40+ hours per week • Convert an average of 10% of calls to paid bookings per pay period • Accept and handle an average of 2.0 calls per hour each pay period • Advanced computer skills, including proficiency in PowerPoint, PLEX, Executer, Word, Excel, and Outlook • Prolonged periods sitting at a desk and working on a computer

🏖️ Avantages

• Bonus incentive • Medical insurance • Dental insurance • Vision insurance • 401(k) • Life insurance • LTD (long-term disability) • STD (short-term disability) • Virtual work arrangement

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