Engagement Manager, Ed-Tech

🕒 il y a 8 jours

🌽 Illinois, Kansas, +1 états de plus – Distant

🌽 Illinois – Remote 🌪️ Kansas – Remote 🏰 Missouri – Remote

💵 $70 000 - $80 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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ClassLink

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1998

📚 Éducation

🔒 Cybersecurity

☁️ SaaS

💰 Venture Round en 2007-03

Education • Cybersecurity • SaaS

ClassLink est une entreprise spécialisée dans les solutions technologiques éducatives centrées sur la gestion des identités et des accès pour les établissements scolaires. Ses services incluent la gestion des identités et des accès, l'analyse de l'apprentissage et la cybersécurité, avec des fonctionnalités telles que la connexion unique (Single Sign-On) et l'authentification à plusieurs facteurs (MFA), spécifiquement conçues pour les institutions de l'enseignement primaire, secondaire et supérieur. ClassLink vise à créer un environnement d'apprentissage numérique sécurisé et efficace, améliorant l'éducation grâce à un meilleur accès aux ressources technologiques et à des analyses basées sur les données.

Description

• Become an expert on all ClassLink products • Provide strategic and technical guidance on the use and expansion of the ClassLink suite of products • Maintain relationships with current customers in the assigned territory including onsite meetings, phone, email, SWAG mailings etc. to increase adoption and usage of ClassLink • Perform all account management duties such as proactive customer outreach, annual client review meetings, quoting, renewal emails, etc. • Serve as the education and product expert to support customer understanding of ClassLink • Confidently conduct demonstrations of ClassLink virtually and during conferences • Help develop positive relationships between ClassLink and influential partner organizations • Ensure year-over-year customer retention and assist with renewal fee negotiations as needed • Host regional and virtual user group events with current and prospective customers • Attend conferences and events in assigned territories, engaging with potential and current customers • Maintain documentation for each customer internally • Leverage tools provided to understand customer health and intervene when needed. • Maintain high levels of customer satisfaction and health • Serve as the education and product expert to support customer understanding of ClassLink • Deliver experiences that drive customer retention

🎯 Exigences

• Administrator-level experience with ClassLink • Diverse rostering experience • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent sales and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Strong supervisory and leadership skills. • Ability to prioritize tasks and delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. • Experience in presenting in virtual and online environments • Strong project management skills and the ability to be flexible when needed. • Self-starter who can work independently • Bachelor's degree • 3+ years experience in a senior consultative/account management role • Experience as a technology leader for a district office • Extensive knowledge of K-12 ed-tech marketplace • Unwavering passion to improve classroom learning and pedagogy

🏖️ Avantages

• Generous Paid Time Off : 4+ weeks of vacation and 13+ paid holidays • Parental Leave : 12 weeks fully paid for all parents • Retirement : 401(k) with 0.5:1 company match • Comprehensive Health Coverage : Medical, dental, and vision plans • Insurance : Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance • Volunteer Time Off: Give back through ClassLink Cares paid volunteer days • Lifelong Learning: Tuition reimbursement for continued education • Growth & Development: Coaching and internal programs to support career and personal growth • Supportive Culture: A workplace that values curiosity, compassion, and continuous learning • Connection & Community: Annual company retreats and team events with bright, fun coworkers