BPO Manager

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Clear Star

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2023

🏛️ Gouvernement

Consulting • Government • Human Resources

Clear Star est un cabinet de conseil spécialisé dans l'accompagnement des organisations gouvernementales pour adopter de nouveaux modèles opérationnels et améliorer leur efficacité organisationnelle. L'entreprise se spécialise dans la résolution de défis liés à la culture du leadership, la formation d'équipes de haute performance, et la transformation opérationnelle globale. Clear Star vise à favoriser l'autonomie au sein des organisations grâce à une gamme d'outils diversifiés comprenant le coaching, les ateliers et les méthodologies agiles, garantissant à leurs clients la capacité de naviguer et de prospérer dans un environnement en constante évolution.

Description

• Lead management of global BPO vendors across offshore and nearshore operations • Establish and enforce SLA frameworks, performance metrics, and governance standards • Monitor vendor performance, analyze trends, and drive corrective action plans as needed • Ensure vendor operations comply with FCRA and data handling requirements • Build and maintain structured reporting on vendor performance, cost, and quality • Partner with Operations, Compliance, and Finance to align vendor strategy and execution • Lead recurring business reviews and performance discussions with external partners • Support onboarding of new BPO processes, including documentation, training, and pilot oversight • Identify opportunities to improve efficiency, scalability, and cost effectiveness across vendor operations • Drive consistency in vendor management practices and documentation

🎯 Exigences

• 3–5+ years of experience managing BPO vendors or outsourced operations • Proven experience overseeing offshore or nearshore vendor performance • Strong knowledge of SLA frameworks, vendor governance, and performance management • Experience using data and reporting to drive vendor accountability and decision-making • Strong communication and negotiation skills • Ability to influence cross-functional stakeholders without direct authority • Experience managing multiple priorities and workstreams • Familiarity with FCRA or regulated data environments preferred • Experience working with Philippines, LATAM, or Eastern European vendors preferred • Project management experience preferred • A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection.

🏖️ Avantages

• paid healthcare and life insurance premiums • low-cost dental and vision insurance • company-paid basic life insurance and a company-paid Short-Term Disability policy • employee assistance program • 401(k) matching up to 4% • time off • 9 company paid holidays • 2 additional days of paid time off for volunteer activities • Searching for Stars Employee Referral Program