Senior Engagement Manager

Emploi pas sur LinkedIn

🕒 il y a 9 jours

🇺🇸 États-Unis – Télétravail

💵 $110 000 - $150 000 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

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ClickUp

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2017

☁️ SaaS

⚡ Productivité

🏢 Entreprise

💰 €400 000 000 Series C - ClickUp en 2021-10

SaaS • Productivity • Enterprise

ClickUp est une plateforme de gestion du travail et de productivité SaaS basée sur le cloud qui consolide les projets, les documents, la messagerie, le suivi du temps, les automatisations et des "Super Agents" alimentés par l'IA dans un espace de travail unique. Elle aide les équipes et les entreprises à rationaliser les flux de travail, à remplacer les ensembles de logiciels fragmentés et à augmenter la productivité grâce à des intégrations, des agents/flux de travail personnalisables et une sécurité et conformité de niveau entreprise.

Description

• Lead post-sale strategy and execution for ClickUp's largest and most strategic enterprise clients • Own accountability for delivery outcomes from contract signature through measurable client results • Lead enterprise SaaS implementations through scope shaping, mobilization, delivery, go-live, stabilization and handover • Serve as the primary client contact and build relationships with executive sponsors and program leads • Navigate complex enterprise stakeholder environments and broker alignment across client functions • Deliver engagements against scope, schedule, hours budget and quality using change control • Translate customer business requirements into internal deliverables and milestones • Own engagement governance, including kickoffs, working sessions, sponsor check-ins, SteerCos and status reporting • Lead and coordinate multidisciplinary teams while providing coaching, direction and support • Manage risks, issues and dependencies through RAID logs and act as the primary escalation point • Manage engagement financials, including hours burn, forecasting, utilisation and margin • Guide clients from manual workflows to AI-assisted and agent-driven operations • Own post-go-live adoption outcomes and track value realization • Identify expansion opportunities and co-sell with Account Executives • Establish value baselines, track benefits and produce value assessments supporting renewal and expansion • Design governance mechanisms and continuous-improvement processes • Own delivery communications, escalations, change-readiness assessments and enablement plans • Contribute templates, playbooks and AI workflows to develop the Engagement Management practice

🎯 Exigences

• 5+ years of software and/or services delivery experience • At least 2 years as the accountable project, program or engagement lead • Proven experience taking enterprise SaaS deployments from kickoff through go-live and into adoption • Strong grasp of SaaS implementation fundamentals, including workspace and data architecture, permissions and SSO, integrations, data migration, change management and enablement • Comfortable with Agile, Waterfall and hybrid delivery • Experience managing engagement budgets, Statements of Work, change requests and margin • Experience leading cross-functional and distributed teams across client, partner and internal resources • Hands-on experience using AI and advising clients on agents and automation • Excellent written and verbal communication • Nice to have: experience in work management or SaaS software, professional services firms, agencies or regulated industries • Nice to have: PMP Certification • Must be legally authorized to work in the country where based • ClickUp cannot sponsor or take over sponsorship of an employment visa for this non-engineering, non-product role

🏖️ Avantages

• Equity • 401k • Health, Dental, and Vision insurance • Spending accounts • Life & Disability • Paid parental leave • Flexible paid time off • Enhanced employee assistance program • Employee wellness stipend • Professional development stipend • AI-driven work management tools, including ClickUp Brain and Super Agents • Career growth path from Engagement Manager to Senior or Principal Engagement Manager