Associate Director of Operations

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Clients Blackbox, Inc.

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2021

🤝 B2B

💸 Finance

B2B • Finance

<Clients Blackbox, Inc. > est une agence de performance branding et de génération de la demande qui collabore avec des conseillers en investissement indépendants (RIAs) pour acquérir des clients fortunés et proches de la retraite via le marketing numérique axé sur l'éducation. Ils offrent un service entièrement géré, conçu pour vous, incluant la rédaction de scripts vidéo, la création de contenu, un ciblage propriétaire (y compris des datasets HNW), une optimisation en temps réel et des processus de conformité axés sur les RIAs. L'entreprise met l'accent sur le retour sur investissement mesurable et la croissance de l'équité de marque, mettant en avant son statut de partenaire Meta et des métriques suivies issues de tests publicitaires approfondis et de la génération de rendez-vous.

Description

• Own monthly leadership sync meetings with clients to ensure alignment, gather feedback, and address strategic concerns • Serve as a senior touchpoint for client feedback • Monitor client goal attainment including cost per qualified appointment, show rates, close rates, and overall ROI • Proactively identify at-risk accounts and develop intervention strategies before churn occurs • Manage and coach paid media strategists running client campaigns • Review daily performance reports and hold media buyers accountable to key metrics • Run weekly team meetings to review performance and share best practices • Build structure, create cadence, and set clear expectations • Collaborate with the project management function overseeing creative production • Own client retention and satisfaction metrics • Ensure bi-weekly client reports are delivered 24 hours before scheduled calls • Track and report on key metrics including cost per appointment, show rates, and budget pacing • Document and systematize operations processes to enable scale • Build training materials and onboarding documentation for new team members • Create decision-making frameworks that enable team autonomy while maintaining quality standards • Identify opportunities to improve efficiency without sacrificing client outcomes

🎯 Exigences

• 5+ years of experience in paid media, digital marketing, or agency operations • 2+ years managing client relationships at an agency or in a client-facing role • Proven track record of improving client retention and satisfaction • Experience managing or mentoring team members • Strong understanding of Meta advertising platforms • Experience in the financial services vertical, particularly working with RIAs, wealth managers, or financial advisors • Understanding of lead generation and appointment-setting campaigns • Familiarity with video sales letter marketing methodology • Exceptional communication skills • Data-driven decision maker

🏖️ Avantages

• Paid Time Off (Vacation, Sick & Public Holidays) • Training & Development • Work From Home • Flexible Schedule • Performance Bonus