Customer Success Associate

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $65 000 - $80 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Close

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2013

☁️ SaaS

🤝 B2B

SaaS • B2B

Close est un CRM convivial spécialement conçu pour les petites entreprises et les startups, axé sur la rapidité et l'efficacité des processus de vente. Il simplifie la communication, l'automatisation et l'intégration pour améliorer la productivité des équipes commerciales. Avec des fonctionnalités telles que les outils d'automatisation des ventes, la communication par appel et e-mail, et la gestion des tâches sur une seule plateforme, Close vise à simplifier le processus de vente, permettant ainsi aux équipes de se concentrer sur la conclusion des affaires sans l'encombrement des CRM traditionnels.

Description

• Virtually train and onboard new and existing customers • Proactively reach out to high-potential new customers • Research to identify high growth and at risk customers • Communicate effectively via multiple platforms (sms, call, email, Zoom, social) with all Close customers, including co-founders, executives, and sales teams • Work closely with Success and Sales teams on seamless customer transitions • Identify expansion opportunities and upsell customers • Host and manage recurring office hours, group trainings, and interactive demos to support many customers at once • Identify customer content needs and create FAQs, white papers, videos • Communicate with customers in our online Community and via our Helpdesk software

🎯 Exigences

• Backed by at least one year of experience with B2B SaaS. • Preference given to candidates with either 1) frontline sales experience or 2) experience working for a CRM platform or a sales enablement tool. • A clear, precise communicator both verbally and in writing. • Energized by working independently in a fast-paced environment. • Able to build rapport with customers quickly. • Highly emotionally intelligent. • Experienced with working in a startup, ideally in a remote environment. • Physically based in the U.S. and proficient in English. Preference for ET, CT, MT, and PT.

🏖️ Avantages

• Competitive compensation including an organization-wide goal-based bonus • Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 additional PTO days • Paid Parental Leave for primary and secondary caregivers • Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical • Healthcare (US residents): Medical, Dental, and Vision with HSA and FSA options • (US residents) Dependent care FSA • (US residents) 401(k): Up to 6% contribution match, 100% vested