Client Delivery Analyst ll – Digital Platform/Channel Operations

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Velera

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💼 Conseil

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera est une entreprise qui favorise la croissance des coopératives de crédit grâce à des solutions fintech transformantes et un service exceptionnel. Animée par un engagement profond envers le mouvement des coopératives de crédit, Velera propose des solutions innovantes qui améliorent l'expérience des membres et promeuvent le bien-être financier. L'entreprise collabore avec des institutions financières pour adopter le changement et accélérer le succès dans un paysage financier en constante évolution, incarnant la philosophie « les gens aident les gens ».

Description

• Meet with clients to discuss specifications and project requirements • Work with clients and vendors to determine project options • Facilitate meetings with key client personnel • Complete gap analyses to define system setup requirements • Provide consulting and guidance on approaches to meet business requirements • Communicate between technical groups at client and vendor locations • Data map technical files between systems • Execute project plans with client staff and vendors • Ensure technical tasks are completed accurately and on time • Identify and report outstanding issues to the assigned project manager • Assist with issue resolution • Ensure quality throughout the implementation process • Communicate technical implementation requirements with third-party vendors and internal project support teams • Validate system parameters and conduct testing • Modify program parameters when necessary • Provide technical support during design, development, and implementation phases • Provide extended-hour post-implementation support • Provide occasional on-site support as needed • Follow change control and change management processes • Develop working relationships with clients, internal business partners, and project team members • Identify improvements to departmental processes • Complete tasks associated with various department projects • Provide after-hours on-call support for project installations • Perform other duties as assigned

🎯 Exigences

• Associate degree in a related field and/or equivalent combination of experience and education required • Bachelor’s degree preferred • Three years of related experience in the payment processing industry required • Thorough understanding of payment card products, support services, and processes required • Current Velera contractor resource in the same or equivalent position may qualify while performing all job requirements • Ability to consult on business and technical requirements • Ability to provide technical leadership for assigned implementations • Ability to coordinate operational implementation of technical deliverables • Ability to perform gap analysis and define system setup requirements • Ability to understand client business requirements • Ability to communicate between technical groups at client and vendor locations • Ability to data map technical files between systems • Ability to validate system parameters and conduct testing • Ability to follow change control and change management processes • Ability to provide after-hours/on-call and occasional on-site project support • This role is currently not eligible for sponsorship

🏖️ Avantages

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment • Psychological safety, wellbeing and belonging