Group Product Manager, Compliance Agent Experience

🕒 il y a 23 jours

🇺🇸 États-Unis – Télétravail

💵 $243 865 - $286 900 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

✅ Responsable Produit

🦅 Parrain de Visa H1B

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Coinbase

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2012

💼 Conseil

₿ Crypto

💸 Finance

💰 €21 400 000 Post-IPO Equity en 2022-11

Consulting • Crypto • Finance

Coinbase est une plateforme d'échange de cryptomonnaies de premier plan qui permet aux particuliers et aux institutions d'acheter, de vendre et d'échanger divers actifs cryptographiques tels que le Bitcoin et l'Ethereum. L'entreprise propose des outils de trading avancés, des solutions institutionnelles et un portefeuille auto-hébergé pour stocker et gérer les cryptomonnaies. Avec un fort accent sur la sécurité et la transparence, Coinbase fournit une plateforme de confiance utilisée par des millions de personnes dans le monde. Elle prend en charge diverses fonctionnalités, y compris le staking, le gain de récompenses et la dépense de cryptomonnaies via leurs cartes. De plus, Coinbase offre des outils pour développeurs et des API pour créer des applications onchain, faisant de Coinbase un hub complet pour s'engager dans l'économie crypto.

Description

• Own all facets of the Compliance CX Agent Experience product area from vision and strategy through execution, delivery, and continuous improvement - focused on AML/financial crime operations (TMS, KYC, EDD, Sanctions/Screening). • Define and execute a multi-year roadmap for Compliance investigation experiences, balancing scale, investigator effectiveness, regulatory commitments, and platform resiliency. • Drive automation-first and AI-assisted investigation workflows (human-in-the-loop), while ensuring explainability and appropriate controls. • Deeply understand investigator and specialist workflows to identify the highest-impact opportunities for automation and to reduce handle time, improve accuracy/consistency, and increase automation safely. • Partner with Engineering, Design, Data Science/ML, Compliance, and Ops to deliver seamless tooling that integrates the right data at the right time, reduces swivel-chair, and improves end-to-end investigation throughput. • Establish clear success metrics and instrumentation for Compliance tooling (e.g., investigation cycle time, AHT, escalation rates, rework, QA outcomes, false positive reduction enablement, automation adoption). • Proactively address security, privacy, risk, and compliance requirements including access controls, data retention, audit trails, model governance, and regulator-ready reporting—without compromising usability for frontline teams. • Drive build vs. buy and vendor strategy for investigation enablement (e.g., OSINT, case enrichment, LLM tooling) and lead evaluations/RFPs in partnership with Compliance, Legal, Security, and Procurement. • Operate as a product leader across stakeholders - communicate strategy, tradeoffs, and progress to executive and cross-functional audiences through regular business reviews and program updates. • Develop and mentor a globally distributed product group, setting high standards for product quality, operational excellence, and execution rigor.

🎯 Exigences

• Demonstrated AI fluency with proven ability to accelerate product management, design and development. • 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale. • 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains. • 5+ years of leading and developing Product Management teams. • Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results. • User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences. • Cross-functional leadership: Able to align diverse stakeholders—from engineers to compliance teams—behind a shared vision. • Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights. • Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows. • Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors. • Excellent written and verbal communication skills. • Ability to thrive and perform under pressure.

🏖️ Avantages

• Health insurance • 401(k) • Bonuses • Stock options