Senior Partner Success Strategist

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Common Cause

Site WebLinkedInTous les Emplois

51 - 200 employés

Common Cause est une organisation non partisane et de base dédiée à restaurer les valeurs fondamentales de la démocratie américaine, à réinventer un gouvernement ouvert, honnête et responsable qui sert l'intérêt public, et à donner aux citoyens les moyens de faire entendre leur voix dans le processus politique.

Description

• Provide technical support for partners via organizational support channels for Action Squared toolsets in alignment with L1 support/success metrics and processes and/or L2 support/success metrics and processes. • Provide first-line back up for L1 and/or Jr coverage gaps. • Lead the technical escalation and bug resolution process for Action Network and/or Action Builder. • Establish Partner Success techniques to maintain partner satisfaction standards and promote positive partner experience. • Maintain up-to-date and working knowledge of toolset features. • Regularly lead documentation updates during toolset deploy cycles. • Share and implement feedback to improve partner resources. • Regularly lead remote, live, and in-person introductory toolset training series for general and public partner audiences. • Lead upskill opportunities for L1 and/or Junior team members for specialization area. • Collaborate across teams to ensure organizational alignment for specialized projects/programs.

🎯 Exigences

• 3 to 5 years experience as an Action Network and/or Action Builder user. • 3 to 5 years experience of partner, customer or client engagement via direct retention, support, service or training experience. • Technical writing experience. • Experience with progressive movement technologies. • Experience in mobilization or organizing strategies within the progressive movement. • Empathy for customers and a passion for user experience and journey. • Technical support experience via a ticket management system. • Proven ability to lead and execute with a partner-centric approach. • Self-motivated and resourceful approach to problem-solving. • Proven ability to successfully execute in collaborative, cross-team projects. • Up to 2 years of project management experience with ability to lead and manage cross-team collaborative projects through completion. • Expert and proactive communication skills via multiple mediums. • Interest in building technical knowledge and knowledge of adult learning principles.

🏖️ Avantages

• Health insurance • Professional development opportunities • Paid time off • Flexible work arrangements