Senior Operations Manager, Account Operations

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

💵 $100 000 - $160 000 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Commure

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🤖 Intelligence artificielle

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Commure est une entreprise de technologie de la santé qui développe des logiciels alimentés par l'IA et une infrastructure intégrée pour les systèmes de santé. L'entreprise développe des assistants IA ambiants, des outils de gestion du cycle de revenus, des plateformes d'engagement des patients et des solutions de surveillance des actifs/sécurité qui s'intègrent aux dossiers de santé électroniques pour automatiser la documentation, le codage, la facturation et les flux de travail opérationnels. Commure se concentre sur le codéveloppement de solutions avec les systèmes de santé pour réduire le coût des soins, diminuer l'épuisement professionnel des cliniciens et améliorer les résultats opérationnels et pour les patients.

Description

• Drive client growth through operational optimization and new growth initiatives • Drive operational metrics (process throughput, defect rate, etc.) • Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months • Ensure the efficient and timely execution of all essential aspects of internal operations projects. • Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams. • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. • Breakdown complex, challenging business problems • Own execution and outcomes • Understand the business in-and-out to be proactive about solving emerging problems • Act as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenue • Effectively manage client relationships, ensuring satisfaction and maximizing retention • Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed • 10-20% travel required

🎯 Exigences

• 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company • Experience leading others in client-facing roles • Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience • Comfortable working with data and proficiency in SQL + Excel • Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests • Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success. • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices. • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives. • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience. • Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus

🏖️ Avantages

• Offers Equity