Manager, Client Success

Emploi pas sur LinkedIn

il y a 24 jours

☕ Washington – Remote

Bien que cet emploi soit listé dans Washington, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

💵 $125 000 - $140 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Connection

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B2B • Enterprise • SaaS

Connection est un fournisseur de premier plan de produits et services technologiques pour les entreprises, les établissements de santé, les organisations éducatives et les entités gouvernementales. L'entreprise propose une large gamme de solutions incluant des pièces informatiques, des équipements de bureau, des logiciels et des solutions de stockage. Connection se spécialise également dans la fourniture de services informatiques complets tels que la cybersécurité, l'intelligence artificielle, l'espace de travail numérique, l'infrastructure moderne et les solutions multicloud. En se concentrant sur la fourniture de solutions informatiques sur mesure qui répondent aux besoins spécifiques des organisations, Connection aide ses clients à mettre en œuvre des stratégies technologiques efficaces qui améliorent les opérations et les résultats des entreprises.

1001 - 5000 employés

Fondée en 1982

🤝 B2B

🏢 Entreprise

☁️ SaaS

Description

• Lead, coach, and develop a high-performing team of CSMs in managing strategic accounts and achieving renewal and expansion targets. • Establish team goals and performance benchmarks aligned to client retention, revenue growth, and product adoption strategies. • Drive operational excellence through consistent forecasting, pipeline management, and performance reporting. • Lead strategic renewal and expansion negotiations for complex or high value accounts, modeling effective deal strategy for the team. • Partner closely with Sales, Product, and Marketing stakeholders to identify growth opportunities, enhance customer experience, and inform go-to-market strategies. • Foster a culture of accountability, collaboration, and continuous improvement through regular coaching, feedback, and engagement initiatives. • Serve as an escalation point for complex client issues, ensuring resolution and protecting key relationships. • Monitor performance metrics and coach team members to meet or exceed targets, supporting both individual and collective success.

🎯 Exigences

• Bachelor’s Degree. • 5+ years of client success or strategic account management experience. • 2+ years of experience developing and leading high-performing teams. • Proven success in leading renewal and expansion strategies and closing high-value deals. • Strong analytical and forecasting skills with experience managing performance against revenue targets. • Exceptional communication, influencing, and presentation skills with internal and external stakeholders. • Demonstrated ability to build scalable processes and enable team capability in a SaaS or Edtech environment.

🏖️ Avantages

• We cover 100% of your premiums for medical, dental and vision coverage and 50% for your dependent’s medical and dental premiums • Retirement plan + company match up to 3% • A flexible work subsidy: $100 per month that you can use on things like phone and internet costs, office supplies, or even commuting costs • 16 paid holidays (including winter break and 1 floating holiday), 3 weeks' vacation in your first year, and separate sick leave accrual • Other great benefits include: monthly contribution to childcare and/or dependent expenses, FSA account, parental leave, sabbatical leave, employee assistance program, annual wellness reimbursement, growth and development opportunities, disability and life insurance.