Principal Customer Engagement Specialist

🕒 il y a 7 jours

🌽 Illinois, Ohio – Distant

🌽 Illinois – Remote 🏈 Ohio – Remote

💵 $112 000 - $168 000 / an

⏰ Temps Plein

🔴 Expert

🏆 Customer Success

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Medtronic

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1949

⚕️ Assurance santé

Healthcare Insurance • Medical Devices

Medtronic est un leader mondial des technologies de santé, qui s’emploie à répondre aux pathologies les plus complexes et les plus exigeantes. Avec plus de 95 000 collaborateurs dans plus de 150 pays, l’entreprise met l’accent sur l’accélération de l’accès aux technologies de santé et sur la promotion de l’inclusion, de la diversité et de l’équité dans le domaine de la santé. Medtronic collabore étroitement avec les professionnels de santé pour innover et optimiser les traitements et les thérapies, inspirant ainsi l’espoir et de nouvelles possibilités pour les patients du monde entier. L’engagement de l’entreprise en faveur de la santé se traduit également par des solutions à fort impact et par l’adoption de pratiques durables.

Description

• Monitor account health post Go-live and create and execute action plans to increase adoption, maximize platform utilization and prevent churn. • Collaborate in the implementation of a scalable customer engagement strategy. • Interactive and engaging relationship management of the live customer base, driving customer satisfaction and product adoption, retention, renewal and expansion. • Analyze, present and discuss data insights with clinicians and administrators, with an ability to understand their operational and clinical goals. • Influence and collaborate with the wide Medtronic sales team to increase confidence with Touch Surgery Ecosystem technology and drive commercial results • Lead customer business reviews - engage with clinical and administrative stakeholders and ensure polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents and Hospital IT. • Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development. • Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments. • Develop and maintain a deep understanding of the Touch Surgery Ecosystem and how to integrate it with clinical workflows • Reinforce product training and introduce new features/upgrades to the clinical teams. • Product operation and troubleshooting, supported by our expert technical teams. • Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team.

🎯 Exigences

• Bachelors Degree with 7+ years of relevant experience OR An advanced degree with 5+ years of relevant experience • Previous minimum experience of 4 years in customer success, account management, commercial roles or equivalent relevant experience. • Business acumen and commercial mindset - track record of driving adoption of digital solutions in the healthcare industry. • Ability to communicate and influence effectively across multiple internal teams and customer departments. • Ability to analyze customer data, extract actionable insights, and leverage data to optimize customer engagement strategies. • Strong project management skills and experience with customer success software platforms are prioritized. • Solid experience in the Operating Room from either a clinical, technology, consultancy or medical device perspective. • Technical proficiency is required to understand our products and industry • Ability to work remotely and productively for an international company • For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

🏖️ Avantages

• Health, Dental and vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps (global well-being program) • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)