Director, Customer Success

🕒 il y a 8 jours

🇺🇸 États-Unis – Télétravail

💵 $113 000 - $188 000 / an

⏰ Temps Plein

🔴 Expert

🏆 Customer Success

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Premier Inc.

Premier Inc.

1001 - 5000 employés

Fondée en 1996

⚕️ Assurance santé

🤖 Intelligence artificielle

Healthcare Insurance • Consulting • Artificial Intelligence

Premier Inc. est une organisation de premier plan dans l'amélioration des soins de santé, se concentrant sur la révolution du secteur grâce à des solutions innovantes. Elle offre une vaste gamme de services, notamment l'achat groupé, la technologie, le conseil, le plaidoyer, ainsi que des solutions pour la chaîne d'approvisionnement, l'amélioration de la qualité, la pharmacie et la santé des populations. Premier Inc. exploite l'analytique de données, les sciences appliquées et l'intelligence artificielle pour orienter les décisions et générer des résultats concrets. Sa mission est de transformer les soins de santé et de maximiser la valeur des soins, visant à améliorer la qualité, la sécurité et à mieux gérer les coûts dans les systèmes de santé. L'approche collaborative de l'entreprise et son partenariat avec les prestataires de soins lui permettent de délivrer des résultats mesurables et d'influencer les politiques de santé.

Description

• Maintain a proactive cadence with customers to grow account relationship, advise of new product and service offerings, discuss optimization opportunities, identify SMART goals, establish success metrics, and track progress towards achieving goals. • Analyze data trends, alert patterns, and other key data metrics to present insightful use cases and recommendations to customers. • Be a team leader & collaborative worker – the CSM will be the 'quarterback' for internal Stanson teams to coordinate key presentations to customers based on internal analysis. • Builds, develops and grows business relationships within large healthcare delivery systems vital to the success of projects. • Identifies project risks & takes appropriate actions to mitigate them. • Utilize business professional writing & communication skills to lead projects in an efficient & effective manner. • Educate & train key healthcare project champions to learn the Stanson ‘Iris’ analytics tool. • Identify and validate value and return on investment Stanson-Premier delivers to members, renewal and business retention activities. • Utilize standard practices, reporting and value calculations while customizing based on the member. • Stay current on all Stanson-Premier services, technology, and solutions; industry; and regulatory changes.

🎯 Exigences

• 7 or more years of experience • Bachelor's degree (Required) • Managing or implementing large complex accounts with multiple products and services • Develop relationships and engage with health system C-suite and other key functional stakeholders • Executive level presentations • Consulting Experience with Epic, Cerner, Athena, or other EMR implementation, and/or healthcare consulting roles • SaaS • Project Management Professional (PMP) (Preferred)

🏖️ Avantages

• Health, dental, vision, life and disability insurance • 401k retirement program • Paid time off • Participation in Premier’s employee incentive plans • Tuition reimbursement and professional development opportunities

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