Client Success Manager

🕒 il y a 7 jours

❄️ Minnesota, Washington – Distant

❄️ Minnesota – Remote ☕ Washington – Remote

💵 $86 360 - $101 600 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🏆 Customer Success

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U.S. Bank

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1863

🏦 Banque

💸 Finance

💳 Fintech

Banking • Finance • Fintech

U. S. Bank est une institution majeure de services financiers basée aux États-Unis, offrant une large gamme de produits bancaires et financiers aux particuliers et aux entreprises. La banque propose des services de banque de détail, de banque d'entreprise, de gestion de patrimoine, de souscription de crédit et de gestion d'investissements. Engagée en faveur de la diversité, de l'équité et de l'inclusion, U. S. Bank souligne l'importance de la culture et des valeurs, offrant des opportunités de développement de carrière et soutenant la santé et le bien-être de ses employés. U. S. Bank s'engage auprès des communautés et fournit des ressources éducatives pour améliorer l'instruction financière. En tant que membre de la FDIC, elle garantit la sécurité de ses produits de dépôt, bien que les produits d'investissement et d'assurance ne soient pas assurés par la FDIC et peuvent perdre de la valeur.

Description

• This exciting role will be a fit for a person who naturally has a desire to help and assist others in being successful • The role will be focused on managing a portfolio of new clients in their first 6 months as a customer of the bank • Your goal will be to grow spend volume and revenue above existing benchmark to maximize the return we see from each new customer • Responsibilities include training new customers on products and technology platforms, monitoring customer spends and behaviors for ongoing management and intervention to improve performance, working with various departments to source solutions to client assistance issues, work closely with sales team to strategize on non-responsive programs.

🎯 Exigences

• Bachelor's degree, or equivalent work experience • Seven to ten years of client support, Relationship management or sales experience • Are currently in sales or have a desire and skill set suited for a sales role • Providing consultative advice to customers, growing portfolios through various program optimization activities, and making appropriate referrals • Strong sales, relationship management and business development abilities • Knowledge of Credit Card or Commercial card products and services • Broad knowledge of bank products and services that result in successfully capitalizing on all opportunities to expand relationships and sales of bank's products • Strong analytical and problem-solving skills • Ability to work effectively with individuals, groups, and vendors across the company to manage customer relationship. • Well-developed written communication and verbal presentation skills is a must.

🏖️ Avantages

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law