Enterprise Customer Success Manager

🕒 il y a 7 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Dutchie

Site WebLinkedInTous les Emplois

501 - 1000 employés

🛍️ eCommerce

☁️ SaaS

🛒 Commerce de détail

eCommerce • SaaS • Retail

Dutchie est une plateforme technologique de premier plan dans le domaine du cannabis en Amérique du Nord, offrant une suite complète de solutions pour les dispensaires de cannabis. L'entreprise fournit des outils tels que des systèmes de point de vente (POS) pour dispensaires, des solutions de commerce électronique, des programmes de fidélité et de marketing, l'intégration des paiements, la gestion des livraisons et la gestion des stocks. La plateforme de Dutchie est conçue pour améliorer l'expérience d'achat de cannabis grâce à des fonctionnalités comme les capacités de référencement (SEO), le marketing personnalisé, le commerce électronique modernisé, et des outils de conformité robustes pour répondre aux exigences réglementaires intensives. Avec des intégrations à plus de 100 partenaires technologiques, Dutchie soutient des opérations fluides pour les détaillants, cultivateurs et marques de toutes tailles, traitant plus de 22 milliards de dollars de volume de transactions annuelles et facilitant 1 million de transactions quotidiennes. Dutchie s'engage pour l'innovation, la protection des données, et à fournir aux entreprises de cannabis une technologie fiable, conviviale et évolutive.

Description

• Strategic Account Ownership: Drive long-term adoption and revenue growth for a portfolio of enterprise-level dispensaries, crafting engagement strategies that align with their specific business goals. • Operational Consultation: Leverage a deep understanding of dispensary workflows to provide high-level recommendations, optimizing the platform to solve complex logistical and retail challenges. • Revenue & Expansion Management: Proactively identify and execute account expansion and cross-sell opportunities across the full suite of our technologies to maximize partner ROI. • Product Advocacy & Feedback Loop: Serve as the "Voice of the Customer" by synthesizing feedback into actionable trends for our Product and UX teams, directly influencing the future of our software. • Executive Business Reviews: Conduct high-impact Quarterly Business Reviews (QBRs) using data-driven insights to demonstrate value, identify growth levers, and address performance gaps. • Risk Mitigation: Consistently assess account health metrics to proactively identify churn risks and implement "save" strategies before challenges escalate. • Cross-Functional Collaboration: Partner with Implementations to ensure seamless onboarding and work with internal teams to continuously refine our customer-facing processes. • Marketing & Conversion Strategy: Consult with partners on web presence optimization, promotional strategies, and marketing best practices to drive maximum consumer conversion.

🎯 Exigences

• 5–8 years in Customer Success, Account Management, or Strategic Consulting within the B2B SaaS space. • Proven track record of managing an ARR book of business exceeding $500,000. • Experience navigating complex, multi-stakeholder enterprise environments. • Strategic Salesmanship: Ability to speak with conviction and passion, effectively persuading C-suite executives of the value of new features and services. • Operational Agility: A quick learner who can master new platforms and navigate the nuances of a rapidly evolving, highly regulated industry. • Diplomacy & Poise: Exceptional conflict-resolution skills with the ability to remain calm and professional under pressure. • Analytical Mindset: Comfortable using data to tell a story and drive consultative recommendations. • Hyper-Organization: Mastery of multi-tasking; able to manage numerous high-priority projects without losing sight of the details.

🏖️ Avantages

• Full medical benefits including dental and vision plans to ensure you always have the best care. • Equity packages in the form of stock options to all employees. • Technology (hardware, software, reading materials, etc..) allowance • Flexible vacation and sick days