Account Manager

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Constructor

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2015

☁️ SaaS

🤖 Intelligence artificielle

🛍️ eCommerce

💰 €25 000 000 Series B - Constructor en 2024-06

SaaS • Artificial Intelligence • eCommerce

Constructor est une plateforme native d'intelligence artificielle et orientée API qui fournit des solutions de recherche et de découverte de produits optimisées pour le e-commerce. L'entreprise propose un moteur de raisonnement commercial et une suite de fonctionnalités — recherche, autosuggestion, recommandations personnalisées, agents d'achat IA, enrichissement d'attributs, médias de détail et découverte cross-canal — pour aider les détaillants et les entreprises à offrir des expériences de découverte personnalisées sur les points de contact en ligne et hors ligne. Constructor se positionne comme un spécialiste de la découverte de produits pour le commerce de détail B2C et B2B, s'intégrant aux piles technologiques existantes et mettant l'accent sur une IA transparente et explicable pour le merchandising et l'optimisation des conversions.

Description

• You are the strategic lead for the clients in your book of business. • You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how Constructor maps to these goals and needs. • You will manage complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level). • You will uncover and manage risk within your book of business in a timely and effective manner. • You will grow to be well versed on your clients’ business needs and the Constructor product in order to educate clients on potential new use cases, features and integrations that create added value and uncover potential upsell opportunities. • You will regularly update internal systems and attend internal meetings in order to document and communicate customer status, needs, risk, renewal next steps, and upsell next steps.

🎯 Exigences

• 3+ years of Account Management experience within a SaaS company (ecommerce focus strongly preferred). • Proven success managing enterprise renewal and expansion cycles. • Track record of meeting or exceeding retention and growth targets. • Executive presence and ability to influence VP+ and C-level stakeholders. • Strong understanding of ecommerce KPIs (conversion rate, AOV, revenue, profit, merchandising metrics). • Ability to analyze and present data related to ecommerce performance, A/B testing, and conversion optimization. • Exceptional organizational skills and ability to manage multiple complex accounts simultaneously. • Experience leading cross-functional initiatives without direct authority. • A plus if you have: • Experience in Search & Browse technologies, Digital Analytics, or Digital Performance Management platforms. • Deep analytical fluency in ecommerce experimentation and performance data. • Previous experience working with Constructor or Constructor customers

🏖️ Avantages

• 🏝️ Unlimited vacation time -we strongly encourage all of our employees take at least 3 weeks per year • 💰 A competitive compensation package including stock options • 🌎 Fully remote team - choose where you live • 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office • 💻 Apple laptops provided for new employees • 🧑‍🎓 Training and development budget for every employee, refreshed each year • 👪 Parental leave for qualified employees • 🧠 Work with smart people who will help you grow and make a meaningful impact