Customer Success Manager

Emploi pas sur LinkedIn

il y a 9 jours

🗽 New York – Remote

Bien que cet emploi soit listé dans New York, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

💵 $150 000 - $200 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

Postuler

Recevoir des Emails avec des Emplois Similaires

Converge Insurance

Site WebLinkedInTous les Emplois

Insurance • Cybersecurity • Fintech

Converge Insurance est un fournisseur innovant de solutions d’assurance cyber qui exploite une technologie de pointe et une expertise de souscription inégalée pour renforcer la résilience cyber des entreprises. Spécialisée dans une couverture complète contre diverses menaces cyber, Converge utilise des outils d'IA sophistiqués et un écosystème de données exclusif pour optimiser l'évaluation des risques et la personnalisation des polices d'assurance. L'entreprise s'engage à simplifier le processus d'assurance et à offrir un soutien de qualité supérieure pour les réclamations, assurant une protection solide contre le paysage croissant des risques cyber.

11 - 50 employés

Fondée en 2022

🔒 Cybersecurity

💳 Fintech

Description

• Own strategic capacity partner relationship to ensure successful onboarding, engagement, platform adoption, and operational execution • Act as the primary point of contact between Converge and carrier stakeholders including underwriting, actuarial, claims, engineering, and distribution teams, ensuring seamless communication, coordination, and issue resolution • Play a critical role in supporting partner integration, training, and expansion initiatives • Drive platform growth across current and future carrier relationships as Converge scales globally • Serve as the primary relationship manager for our current and future carrier partners, act as a trusted advisor and strategic liaison • Understand partner needs, challenges, and integration requirements, ensuring alignment across product, underwriting, engineering, and operations • Ensure partner satisfaction and promote long-term engagement and expansion opportunities • Coordinate onboarding of carrier teams across underwriting, actuarial, distribution, and operational functions • Lead training on Converge platform capabilities and workflow processes • Create and maintain enablement materials, training documentation, and partner resources • Partner with underwriting, engineering, actuarial, distribution, support, and compliance to address needs, prioritize issues, and support feature development • Coordinate platform releases, enhancements, capacity planning discussions, and support escalations • Facilitate communication and integration activity with external broker partners where relevant • Manage meeting schedules, workstream alignment, and milestone tracking for carrier onboarding and expansion • Support data, reporting, and analytics needs for carrier performance, program metrics, and capacity planning • Assist in discussions and readiness for new product launches and international expansion • Identify opportunities to enhance engagement and expand partnerships domestically and globally • Provide feedback to product and engineering teams on platform improvements and market needs • Support long-term capacity relationship strategy and operational readiness.

🎯 Exigences

• 5+ years experience in insurance (preferably cyber, specialty, or commercial P&C) • Experience working with underwriting, distribution, broker relations, or carrier program operations • Demonstrated success in relationship-driven, customer-facing roles • Excellent communication, stakeholder management, problem-solving, and organizational skills • Ability to operate in a highly dynamic, fast-moving environment with competing priorities • Strong business judgment, professionalism, and executive-level presence. • Preferred: Experience in customer success, program management, or carrier relationship management • Preferred: Exposure to InsurTech, digital underwriting, technology platforms, or automation workflows • Preferred: Background in cyber underwriting or digital production underwriting • Preferred: Ability to interface across technical and non-technical audiences.

🏖️ Avantages

• Comprehensive health benefits (medical, dental, vision) • 401(k) plan with employer contribution • Flexible paid time off (PTO)