Client Success Manager

🕒 il y a 6 mois

🏄 California, Massachusetts, +1 états de plus – Distant

🏄 California – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Varsity Technologies

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11 - 50 employés

Varsity Technologies (certifiée B Corporation) est une société de conseil en informatique stratégique dédiée à développer des services et solutions informatiques innovants pour les établissements éducatifs et les entreprises à mission en Californie. Notre approche innovante et holistique aide nos clients à croître et réussir grâce à une meilleure efficacité, la continuité des services, la stratégie et l'accès aux données pour une meilleure prise de décision. Grâce à notre expertise, nos partenariats et notre alignement avec la mission, nous aidons nos clients à accroître leur impact sur le monde.

Description

• Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. • Minimize retention rate. • Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open/closed. • Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity’s service offerings. • Prepare proposals, quotes, and lead renewal discussions. • Identify and manage client requests for new projects, products, trainings, appdev and services. • Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals. • Supervise Vendors management. • Lead onboarding and post-onboarding activities, including end-user training. • Conduct recurring success calls to review goals, metrics, and service performance. • Monitor client compliance with Varsity’s standards and proactively address challenges. • Drive account growth through upselling and cross-selling aligned with client needs. • Track and report on client satisfaction, retention, and portfolio growth.

🎯 Exigences

• Bachelor’s degree preferred or equivalent experience. • Minimun of 4 years working experience. • Proven experience in client success, account management, or consulting within Managed Services or IT. • Strong business acumen and ability to translate technical risk into business impact. • Knowledge of Cybersecurity, Cloud Solutions, and Managed IT Services highly desired. • Excellent communication, negotiation, and presentation skills, including experience with C-level executives. • Ability to manage multiple priorities in a fast-paced environment. • Proficiency in CRM tools (e.g., Salesforce) and IT management platforms (e.g., ConnectWise).