Customer Success, Account Manager

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Cordance

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2021

🤝 B2B

💳 Fintech

☁️ SaaS

B2B • Fintech • SaaS

Cordance est une jeune entreprise avec une longue histoire, dédiée à collaborer avec des entreprises dirigées par leurs fondateurs pour offrir un soutien financier et stratégique à leur croissance. En s'appuyant sur leur vaste expertise opérationnelle et leurs ressources, ils se concentrent sur des parcours de croissance personnalisés pour leurs partenaires, en veillant à ce que la qualité, le talent et la culture soient préservés. Cordance vise à établir des partenariats à long terme orientés vers un succès durable.

Description

• Own executive-level relationships within assigned territories. • Lead strategic business reviews demonstrating value and ROI. • Advocate for customer needs internally. • Own renewals end-to-end including forecasting and negotiation. • Identify and mitigate churn risk. • Lead value-based pricing and expansion discussions. • Identify upsell and expansion opportunities. • Drive expanded adoption across housing and residence life functions. • Represent eRezLife at regional and national housing associations. • Present at conferences and industry events. • Travel as needed for customer and association engagement. • Participate in the onboarding and adoption process for clients. • Translate customer feedback into product insights and recommendations. • Maintain CRM discipline and contribute to marketing efforts.

🎯 Exigences

• 5–8+ years combined experience in Customer Success, Account Management, and Residence Life/Housing. • Proven success with task and project management. • Proven ability to retain an existing customer base and optimize the customer experience, fueling increases to ARR targets. • Strong executive presence and presentation skills. • Residence life or housing operations experience. • Experience with systems like Salesforce, HubSpot, MailChimp, Subskribe, and Canva. • Conference presentations and association involvement. • Willingness to travel.

🏖️ Avantages

• Comprehensive Health Coverage: Coverage begins on your first day of employment. • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. • RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. • Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. • 12 weeks paid leave for all employees. • Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. • Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.