Senior Voice Engineer

🕒 il y a 3 jours

🇺🇸 États-Unis – Télétravail

💵 $85 000 - $105 000 / an

⏰ Temps Plein

🟠 Senior

👷🏻‍♀️ Ingénieur

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Core BTS

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2004

🤝 B2B

☁️ SaaS

🏢 Entreprise

💰 Debt Financing en 2006-02

B2B • SaaS • Enterprise

Core BTS est un cabinet de conseil en transformation numérique qui aide les entreprises à tirer parti de la technologie pour optimiser leurs opérations et favoriser les résultats commerciaux. Spécialisé dans des domaines tels que l'intelligence artificielle, l'infrastructure de données et les solutions de cloud hybride, Core BTS s'engage à permettre des environnements de travail modernes et à renforcer les bases de la sécurité. L'entreprise collabore avec des leaders du secteur comme Microsoft et Cisco pour maximiser les investissements technologiques et propose une gamme de solutions incluant l'intégration IA, les services managés et la modernisation des applications. En simplifiant les complexités techniques et en accélérant l'innovation, Core BTS soutient ses clients dans leurs missions de transformation interne.

Description

• Responsible for the administration, support, implementation, and ongoing optimization of Cisco-based voice and Unified Communications • Support multiple customer environments with strong technical expertise • Ensure high availability, performance, and customer satisfaction across voice and contact center platforms • Collaborate with NOC, engineering, and service delivery teams to meet SLAs and customer expectations • Provide operational support for Cisco Unified Communications platforms • Configure and support Cisco Unified Communications Manager (CUCM), Unity Connection, gateways, and SIP integrations • Troubleshoot complex voice, call routing, and QoS issues across LAN/WAN environments • Create and maintain technical documentation, standard operating procedures, and network diagrams • Participate in customer onboarding, migrations, upgrades, and platform lifecycle management

🎯 Exigences

• 5+ years of experience supporting Cisco voice and collaboration solutions • Proven experience working in a managed services environment supporting multiple customers • Hands‑on experience with CUCM, Webex Contact Center, Cisco UCCX, InformaCast, and CUBE • Strong experience with Cisco CUCM, Unity Connection, SIP, and voice gateways • Working knowledge of Webex Calling PSTN models • Solid understanding of networking fundamentals including TCP/IP, QoS, VLANs, and WAN technologies • Strong analytical, troubleshooting skills, documentation and ability to resolve complex, multi‑layer issues • Excellent written and verbal communication skills • Experience with Cisco Webex Calling Dedicated Instance or hybrid Cisco cloud voice deployments • Experience with Microsoft Teams Phone or hybrid Cisco and Microsoft collaboration environments • Familiarity with monitoring and alerting tools such as LogicMonitor, BigPanda, Control Hub analytics • Experience using Wireshark, packet captures, Cisco RTMT, Control Hub troubleshooting • Exposure to automation or scripting such as PowerShell or Python • Prior experience working for a Managed Services Provider (MSP), NOC, or outsourced IT support organization • CCNA or equivalent Cisco voice, network or collaboration experience • CCNP Collaboration, Webex Calling, Webex Contact Center, or cloud voice training

🏖️ Avantages

• Health, Vision, and Dental Insurance • Life Insurance • Health/Dependent Care Flexible Spending • 401(k) Plan • Short-Term and Long-Term Disability Coverage • Generous Vacation and Flex Time Off Programs • Company Paid Holidays • Training and Development Opportunities