Clinic Growth Advisor

🕒 il y a 7 jours

🎸 Tennessee, Washington – Distant

info

💵 $83 790 - $119 700 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

📈 Marketing de croissance

🦅 Parrain de Visa H1B

info

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Covetrus

Covetrus

5001 - 10000 employés

Fondée en 2018

⚕️ Assurance santé

☁️ SaaS

🤝 B2B

💰 Seed Round en 2021-01

Healthcare Insurance • SaaS • B2B

Covetrus est une entreprise mondiale dans le secteur de la santé animale, dédiée à soutenir les vétérinaires et leurs pratiques. L'entreprise offre un portefeuille complet de logiciels, de fournitures et de services conçus pour assurer la continuité des soins, tant à l'intérieur qu'à l'extérieur de la clinique, en mettant l'accent sur l'amélioration de la santé et du bien-être des animaux. Avec un fort accent sur les solutions technologiques, Covetrus propose des logiciels de gestion de pratique, la gestion des prescriptions et divers outils d'engagement des clients pour améliorer l'efficacité opérationnelle et les soins aux patients. Leur gamme de solutions de santé animale personnalisées aide à encourager la conformité, l'efficacité et la rentabilité des pratiques vétérinaires dans le monde entier.

Description

• Deliver second-level, high-touch, and tailored engagement to optimize the use of Covetrus platforms and enhance customer experience • Conduct regular wellness checks for all clinics in the assigned region (twice annually) to identify and address concerns, ensure adoption, and gather valuable feedback • Build trust by understanding customer needs, aligning solutions to their business goals, and providing guidance to improve outcomes with Covetrus tools and services • Guide customers to leverage proactive prescribing, marketing, and auto ship capabilities, ensuring full adoption of Covetrus solutions • Assist practices in integrating Covetrus tools into their workflows to boost efficiency and drive measurable growth • Provide customers with financial insights, including usage patterns and recommendations to maximize outcomes • Monitor account health and implement risk mitigation plans to prevent churn and enhance customer retention • Gather Voice of the Customer data to inform internal strategies, enhance products, and improve the overall customer experience

🎯 Exigences

• Bachelor’s degree in business, life sciences, or a related field • 8+ years in a veterinary practice (e.g., Practice Manager) or related industry role • Previous experience in account management, customer success, or similar roles in veterinary, healthcare, or technology sectors preferred • Comprehensive understanding of veterinary industry challenges, trends, and technology solutions • Adaptability and strong problem-solving skills • Experience with objection handling • Must have the ability to follow through to solve customer problems and deliver value.

🏖️ Avantages

• 401k savings & company match • Paid time off • Paid holidays • Maternity leave • Parental leave • Military leave • Other leaves of absence • Health, dental, and vision benefits • Health savings accounts • Flexible spending accounts • Life & disability benefits • Identity theft protection • Pet insurance

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