Senior Solutions Engineer

🕒 il y a 23 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

💻 Ingénieur Solutions

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Crescendo

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2024

🤖 Intelligence artificielle

☁️ SaaS

🤝 B2B

💰 €50 000 000 Series C - Crescendo en 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo est une plateforme de centre de contact et d'expérience client (CX) native à l'IA qui combine des assistants IA fonctionnant en continu avec des spécialistes humains du CX pour garantir des résultats sur le chat, la voix, l'email et d'autres canaux. Ils offrent des assistants IA multimodaux (chat, voix, email, assistant shopping) ainsi que des services IA opérationnels pour une optimisation continue, des services BPO gérés, des intégrations CRM et SaaS, et des solutions spécifiques à l'industrie pour la vente au détail et le commerce électronique, les services financiers, les appareils connectés et la santé et bien-être. Crescendo met l'accent sur la tarification basée sur les résultats, les garanties de performance, la conformité SOC-2 et HIPAA, et le déploiement rapide pour améliorer la satisfaction client, réduire les temps de réponse et diminuer les coûts.

Description

• Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools • Build and present highly attuned product demos showcasing features such as Crecendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools • Create resources and workshops to demonstrate agentic AI use cases that can drive value • Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices • Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers • Partner with our CX Solution Designers to create service design and cost models for our customers • Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed • Contribute to account strategies, and assist in scoping engagements • Offer insights and recommendations to help close new business and expansion opportunities • Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables • Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives

🎯 Exigences

• 5+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software or tech-enabled service environment (Contact Center or Customer Experience experience preferred) • Proven track record in demonstrating and implementing complex technical solutions to both technical and non-technical audiences • Strong understanding of leading tools in the CS / CX space, including CRMs, Help Desk, CCaaS, and AI • Knowledge of webhooks, REST APIs, and common integration patterns • Preferred: Familiarity with programming/scripting languages such as Python or JavaScript • Experience experimenting with multiple leading LLMs and their various applications in the CX space • Business expertise in customer experience (CX), including trends, best practices, and an understanding of how CX impacts enterprise-level strategies • Adaptability to seamlessly shift between roles as a technical advisor, trusted consultant, and storyteller

🏖️ Avantages

• Be part of a people-first, values-driven organization • Work with innovative global partners and diverse teams • Remote working arrangements • Competitive Base Salary • Generous paid vacation • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees • Training opportunities provided by Crescendo and outside entities • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development