Enterprise Solutions Engineer

🕒 il y a 9 mois

🇺🇸 États-Unis – Télétravail

💵 $160 000 - $200 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

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Cresta

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🤖 Intelligence artificielle

🏢 Entreprise

SaaS • Artificial Intelligence • Enterprise

Cresta est une plateforme d’IA de classe entreprise conçue pour améliorer les performances des centres de contact en intégrant des agents humains et virtuels. L’entreprise propose des outils tels que Conversation Intelligence, Agent Assist et Virtual Agents, qui exploitent une IA générative en temps réel pour améliorer l’expérience client, stimuler la croissance du chiffre d’affaires et accroître la productivité des agents. Grâce à sa plateforme d’IA, Cresta aide les entreprises des secteurs de la finance, des télécommunications et du retail à réduire leurs coûts et à gagner en efficacité en transformant les interactions clients en enseignements exploitables. En se concentrant sur les comportements qui génèrent des résultats commerciaux, Cresta vise à élever le standard du service client et à maximiser le retour sur investissement pour ses clients.

Description

• Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements • Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing • Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product • Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations • Drive adoption during proof of values by training individual managers and users on the Cresta solution • Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI • Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals • Run ROI workshops to translate our solution into a financial business case proposal • Provide feedback to product management about the successes and failures in the field

🎯 Exigences

• 4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles • Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations • Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike • Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection • Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward • Fast learner with a passion for new technology and a talent for simplifying complexity for customers • Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments • You embody our core Operating Principles

🏖️ Avantages

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees