Revenue Analytics Manager

🕒 il y a 10 jours

🇺🇸 États-Unis – Télétravail

💵 $120 000 - $175 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

📉 Analyste de Données

🦅 Parrain de Visa H1B

info

🗣️🇺🇸🇬🇧 Anglais requis

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Cresta

51 - 200 employés

☁️ SaaS

🤖 Intelligence artificielle

🏢 Entreprise

SaaS • Artificial Intelligence • Enterprise

Cresta est une plateforme d’IA de classe entreprise conçue pour améliorer les performances des centres de contact en intégrant des agents humains et virtuels. L’entreprise propose des outils tels que Conversation Intelligence, Agent Assist et Virtual Agents, qui exploitent une IA générative en temps réel pour améliorer l’expérience client, stimuler la croissance du chiffre d’affaires et accroître la productivité des agents. Grâce à sa plateforme d’IA, Cresta aide les entreprises des secteurs de la finance, des télécommunications et du retail à réduire leurs coûts et à gagner en efficacité en transformant les interactions clients en enseignements exploitables. En se concentrant sur les comportements qui génèrent des résultats commerciaux, Cresta vise à élever le standard du service client et à maximiser le retour sur investissement pour ses clients.

Description

• Own recurring reporting across Sales, Marketing, and CS: pipeline, win rates, ARR, funnel performance, churn/retention metrics, and usage data • Build and maintain reporting infrastructure in Looker Studio, BigQuery, and Salesforce • Ensure reports are accurate, timely, and accessible to the right stakeholders • Identify trends and surface insights proactively — don't wait to be asked • Design and build standard and mid-complexity dashboards for GTM stakeholders • Collaborate with the Senior Director on architecture for high-visibility exec-facing dashboards • Establish dashboard standards: naming conventions, refresh cadences, data source documentation • Maintain a self-service reporting culture — build dashboards people can trust and use without hand-holding • Identify and eliminate manual, repetitive processes across the BD&I team and GTM stakeholders • Build automated workflows in Salesforce, Looker Studio, and adjacent tools • Document automation logic and maintain operational runbooks for key recurring processes • Own complex and ambiguous ad hoc requests • Translate business questions into clear analytical frameworks and communicate findings clearly — in writing, in dashboards, and in live settings • Serve as the escalation point for data quality and SFDC issues — investigate root causes and drive resolution • Establish and enforce data standards across reporting domains you own • Ensure GTM KPI definitions are consistent and documented

🎯 Exigences

• 5–8 years in data analytics, business intelligence, or GTM/Revenue Operations — with meaningful experience at a startup or high-growth SaaS company • Demonstrated ability to operate autonomously in an ambiguous, fast-moving environment • Proven ownership of reporting across at least two GTM functions (Sales, Marketing, or CS) • Strong proficiency in Looker Studio or comparable BI tool (Tableau, Power BI) • Hands-on experience with Salesforce — reporting, data model, and CRM operations • Working SQL with BigQuery or equivalent cloud data warehouse experience • Strong written and verbal communication — comfortable presenting findings to leadership • Highly organized, detail-oriented, and able to manage multiple workstreams simultaneously

🏖️ Avantages

• Competitive compensation & equity, aligned with experience and market benchmarks • Comprehensive medical, dental, and vision insurance • Remote-first culture with opportunities for in-person collaboration • Professional development budget for courses, conferences, and ongoing learning • Generous PTO and holidays • Inclusive culture committed to diverse backgrounds and perspectives

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