Danish Speaking Customer Service Representative

🕒 il y a 8 mois

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Cross Border Talents

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2013

💼 Conseil

📦 Logistique

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents est une agence de recrutement spécialisée, privilégiant le travail à distance, qui connecte les talents avec des employeurs du monde entier. Opérant dans plus de 102 pays, CBT propose des solutions de recrutement pour des embauches permanentes et en leasing de talents, axées sur les rôles en ingénierie, TIC, et en expérience client multilingue. L'entreprise gère une plateforme de recrutement et un vivier de talents pour soutenir l'embauche mondiale et la relocalisation, mettant l'accent sur les processus technologiques, la confidentialité et le travail à distance.

Description

• Provide empathetic, accurate, and timely support to the users. • Stay informed about the products and community standards to offer effective solutions. • Make thoughtful decisions while advocating for the community's best interests. • Investigate and resolve user issues, including account support requests and reports of abusive content. • Respond to inquiries with speed, quality, and empathy. • Use your market-specific knowledge to identify scalable improvements in user support. • Analyze data to enhance user experience and improve workflows. • Enforce Terms of Use by monitoring and addressing abuse reports. • Spot trends and escalate complex issues to the global team when necessary.

🎯 Exigences

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in Danish (C1-C2) and English (B2). • A proactive attitude with a bias toward doing whats right for the community. • Attention to detail and a results-driven mindset. • Ability to analyze data and identify trends to enhance workflows. • Familiarity with products and community standards (training will be provided).

🏖️ Avantages

• Performance bonus: up to 200 EUR per month • Opportunity to work in an international and supportive environment in Athens. • Continuous training and career development opportunities. • Flexible working conditions and a vibrant workplace culture. • Relocation assistance for candidates outside of Greece. • Option to work remotely.