Italian Customer Support Agent – Courier & Delivery Services

Emploi pas sur LinkedIn

🕒 il y a 8 mois

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Speakit

Site WebLinkedInTous les Emplois

11 - 50 employés

🎯 Recrutement

🤝 B2B

👥 RH Tech

Recruitment • B2B • HR Tech

Speakit est une entreprise de recrutement dynamique, spécialisée dans la mise en relation de talents multilingues avec des opportunités d’emploi à travers l’Europe. Elle intervient dans plusieurs domaines, notamment le service client (customer support), les ventes (sales) et le support technique (technical support), en garantissant une transition fluide pour les candidats grâce à un accompagnement à la mobilité internationale (relocation). Speakit propose des services de recrutement permanent (CDI), de paie (payroll) et des solutions RH complètes à destination des candidats comme des entreprises, établissant de nouveaux standards en matière d’expérience candidat et client.

Description

• Respond to customer inquiries via phone, email and chat in a timely and professional manner. • Provide accurate information regarding shipment tracking, delivery timelines and available service options. • Assist customers with creating shipping labels, claims, returns and redelivery requests. • Investigate and resolve issues related to lost, delayed, or damaged shipments. • Escalate complex cases to relevant internal departments when needed. • Maintain up-to-date knowledge of the client’s logistics services, policies and procedures. • Document customer interactions accurately in the CRM system. • Ensure high levels of customer satisfaction through effective support and problem resolution. • Follow quality standards and compliance guidelines.

🎯 Exigences

• Fluent in Italian & Advanced in English. • Previous experience in customer service, call center, or logistics/shipping support preferred. • Strong communication skills, both written and verbal. • Strong problem-solving skills and attention to detail. • Comfortable using computers, CRM tools and shipment-tracking systems. • Ability to multitask and manage high inquiry volumes. • Flexibility to work in shifts (if applicable).

🏖️ Avantages

• Competitive salary and performance-based incentives. • Comprehensive training on logistics products, tools, and processes. • Opportunities for professional growth within a global organization. • A supportive and collaborative team environment. • Flexible working hours and the option for remote work all over Greece. • Relocation package to Greece (flight tickets, 2 weeks of paid accommodation, real estate agency fees covered) for abroad candidates..