Analyst, BPL Lending Platform Operations

🕒 il y a 1 jour

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

CrossCountry Mortgage, LLC

Site WebLinkedInTous les Emplois

5001 - 10000 employés

💸 Finance

💰 €400 000 000 Debt Financing en 2021-11

Finance

CrossCountry Mortgage, LLC est l'un des principaux prêteurs hypothécaires de détail aux États-Unis, proposant une gamme de solutions hypothécaires pour les acheteurs de maison, les propriétaires cherchant à refinancer et ceux souhaitant des prêts sur valeur domiciliaire. Ils offrent une gamme complète de services, y compris des prêts pour l'achat de maison, le refinancement hypothécaire et les lignes de crédit sur valeur domiciliaire (HELOC). La société est fière d'aider ses clients à naviguer facilement dans le processus d'achat de maison, qu'il s'agisse de primo-accédants ou d'investisseurs chevronnés. Connue pour ses taux d'intérêt compétitifs et son traitement efficace des prêts, CrossCountry Mortgage vise à aider ses clients à réaliser leurs objectifs de propriété et financiers.

Description

• Monitor and manage inbound lead channels, including shared sales inboxes, web submissions, referral sources, broker applications, and other lead entry points • Support Loan Officers by reviewing incoming opportunities, assigning leads, gathering initial information, and ensuring timely follow-up • Assist with lead qualification and maintain strong response times across the sales organization • Partner with referral teams and business development personnel to support referral volume, relationship management, and operational execution • Assist borrowers, brokers, and referral partners with application completion, document collection, and loan submission requirements • Review applications for completeness and quality before processing and underwriting handoff • Monitor pipeline activity and identify stalled files, missing documentation, and opportunities to improve lead-to-application conversion • Track and report on lead flow, application quality, conversion rates, turn times, and other key performance indicators • Analyze pipeline data and recommend improvements to operational efficiency, customer experience, and funding outcomes • Serve as first point of contact for LendingWise and related technology troubleshooting • Escalate complex system issues and coordinate resolution with internal technology teams and third-party vendors • Support configuration, testing, implementation, and maintenance within LendingWise and related platforms • Assist with business requirement gathering, process documentation, user acceptance testing, and operational change management • Develop and maintain reports, dashboards, workflows, procedures, and training materials • Partner with Sales, Processing, Underwriting, Closing, and Servicing teams to ensure accurate and efficient loan progression • Identify opportunities for automation, workflow enhancements, and system improvements • Stay current on Business Purpose Lending products, LendingWise functionality, industry trends, and best operational practices

🎯 Exigences

• Bachelor's degree in Business, Finance, Operations, Information Systems, Real Estate, or a related field, preferred • 2+ years of experience in mortgage lending, business purpose lending, sales operations, loan processing, platform administration, or a related operational role • Experience working within a Loan Origination System (LOS), CRM, or comparable lending technology platform • Experience monitoring pipelines, managing workflows, and coordinating across multiple stakeholders • Experience with LendingWise, Salesforce, or similar lending and CRM platforms, preferred • Understanding of the loan lifecycle from lead generation through funding and servicing • Knowledge of Business Purpose Lending products including Fix-and-Flip, Bridge, Rental, Construction, and Small Balance Commercial loans, preferred • Demonstrated attention to detail and commitment to data accuracy • Excellent analytical skills to identify trends, evaluate performance metrics, and recommend improvements • Excellent communication and customer service skills demonstrated through professional interactions with borrowers, brokers, referral partners, and internal teams • Excellent troubleshooting and problem-solving skills • Skilled at managing multiple priorities in a dynamic, growth-oriented environment • Proficiency with Microsoft Office Suite, particularly Excel and reporting tools

🏖️ Avantages

• Competitive compensation plan • Medical insurance • Dental insurance • Vision insurance • 401K • Company-provided short-term disability • Employee assistance program • Wellness program • Robust benefits package • Culture supporting employee growth • Unwavering support from all departments • Total transparency from the top down