Senior Group Manager, Product Management – Merchant and Partner Onboarding

🕒 il y a 22 jours

🇺🇸 États-Unis – Télétravail

💵 $119 837 - $191 735 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

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CSG

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1982

CSG est un leader des solutions innovantes d’engagement client, de gestion des revenus et de paiements qui transforment des expériences client ordinaires en moments d’exception. Notre architecture cloud-first et notre culture résolument centrée sur le client aident les entreprises du monde entier à lancer de nouveaux services numériques, à se développer sur de nouveaux marchés et à créer des expériences dynamiques qui conquièrent de nouveaux clients et renforcent la fidélité à la marque. Depuis plus de 40 ans, les technologies et les équipes de CSG aident certaines des marques les plus reconnues au monde à relever leurs défis métier les plus complexes et à évoluer pour répondre aux exigences de l’économie numérique d’aujourd’hui, grâce à des solutions prêtes pour l’avenir qui favorisent des expériences client d’exception. Avec plus de 5 000 collaborateurs dans plus de 20 pays, CSG est le partenaire technologique de confiance des grandes marques mondiales des télécommunications, du retail, des services financiers et de la santé. Nos solutions apportent des résultats concrets à plus de 900 clients dans plus de 120 pays.

Description

• Be involved in the product throughout all stages of the lifecycle, including conception, definition, development, release, and post-release activities. • Gather and analyze data on new product ideas, evaluating financial viability and market potential. • Partner with product development teams on new products and enhancements to existing solutions. • Ensure achievement of strategic product objectives. • Play a proactive role in product planning and design to differentiate offerings from competitors. • Collaborate closely with training, sales, customer support, and product support teams on product positioning, demos, and training materials. • Identify market needs and opportunities to enhance merchant and partner onboarding experience and create execution plans to capitalize on these opportunities. • Remain connected to customers to ensure Onboarding experience continues to evolve in line with market needs and company revenue and profitability goals. • Manage and report on the key metrics for the initiatives associated with Merchant and Partner Onboarding experience • Partner with sales, marketing, and operations to develop our strategic go-to-market approach, roadmaps, etc. • Work with R&D and Operations teams via the Epic intake processes to create operationally sound products and ensure product availability • Partner with R&D and developers to enhance/evolve onboarding experience in line with overall product roadmap and vision • Lead and mentor a small team, including Product Managers and Associate Product Managers.

🎯 Exigences

• Bachelor’s degree in Computer Science, related field or equivalent experience • 8+ years of product management experience, including ownership of product strategy, roadmap prioritization, and delivery in a cross-functional environment. • Excellent stakeholder management and communication skills; able to synthesize complex topics and drive decisions across diverse audiences. • Strong product craftsmanship: roadmap prioritization, requirement definition, acceptance criteria, and end-to-end lifecycle ownership. • Hands-on experience with Design Thinking, Lean product management, and experimentation methods (e.g., hypothesis-driven development, MVPs, A/B tests). • Detail-oriented with strong organizational skills; able to manage multiple priorities, dependencies, and timelines with high quality. • Analytical and data-informed decision making; ability to define KPIs, interpret insights, and measure product outcomes. • Demonstrated success influencing senior stakeholders, making data-informed tradeoffs, and leading/coaching other Product Managers (directly or through mentorship). • Experience writing SQL queries and end-to-end management of Power BI reports and dashboards • Ability to read, write, speak, and understand English in a professional business environment.

🏖️ Avantages

• Work from Home • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!